IT Business Analyst

Summary

The Center for Information Technology (CIT) at
Oberlin College
is leading a
campus-wide transformation to modernize enterprise systems, streamline digital
workflows, and expand data-informed decision-making. This transformation
includes the implementation of a new cloud-basedERPsystem that will reshape
administrative and academic operations across the College.
The IT Business Analyst will join the institution at a pivotal time, working
closely with departments to reimagine processes, improve data access, and
modernize enterprise applications. Reporting to the Associate Director of
Enterprise Applications, this position plays a key role in ensuring campus-wide
systems are responsive, efficient, and aligned with institutional priorities.
The analyst manages a portfolio of enterprise applications, including platforms
supporting student advising (Anthology Reach), student engagement (Engage),
and residential life (Star Rez), and helps translate functional needs into
workflows that improve user experience, reduce risk, and support long-term
success.

This role combines business process analysis, data and reporting expertise,
application lifecycle management, and technical consulting to support enterprise
applications relied on by departments including the Registrar, Human
Resources, Student Affairs, Finance, Admissions, Financial Aid, Academic
Divisions, and Institutional Effectiveness and Planning (IEP/IR). The IT
Business Analyst serves as a connector between functional users and technical
teams, ensuring enterprise technology is configured and supported in ways that
drive institutional effectiveness and student-centered service delivery.
This position is on-site, 5 days per week.

• Collaborate with campus departments to review, map, and improve business processes supported by enterprise applications.
• Analyze workflows to identify opportunities for automation, efficiency, and enhanced service delivery.
• Evaluate vendor solutions and propose system configurations and integrations that align with best practices and institutional needs.

• Develop and support reporting and dashboards using tools such as Power BI, Tableau, Argos, or other platforms.
• Partner with IEP/IR to support data governance, business data definitions, and quality assurance.
• Contribute to data-related policies and serve as a liaison to cross- functional data governance groups.
• Maintain strong data management practices across systems such as
  Anthology Reach, Engage, and Star Rez.

• Act as a subject matter expert for assigned applications, including student engagement, advising, housing, and other ERP components.
• Plan and coordinate system upgrades, testing, vendor engagement, and release management.

Lead or support rollouts of new features and modules that enhance institutional capabilities.
Operational Support & End User Enablement

• Provide front-line support to end users; resolve tickets, troubleshoot issues, and document resolutions.
• Deliver training, develop documentation, and host workshops to support user adoption.
• Maintain accurate records of system functionality, workflows, and business use cases.

• Provide consulting services to administrative and academic departments to align systems with business goals.
• Act as a bridge between CIT developers, infrastructure teams, and functional stakeholders.
• Foster collaborative relationships with the Registrar, HR, Finance, Student Affairs, Admissions, and Academic Affairs.

• Contribute to cross-campus technology initiatives and process redesign efforts using Agile or hybrid project methodologies.
• Present findings, insights, and recommendations to CIT leadership and institutional partners.

• Maintain a growth mindset and pursue professional development in emerging areas such as data lakes, AI tools, and modern reporting frameworks.
• Bachelor’s degree or equivalent experience in Information Systems, Business Analysis, or a related field.
• 3+ years of experience supporting enterprise applications or ERP platforms (e.g., Banner, Workday, Anthology, OnBase).
• Strong analytical skills with experience in process mapping, data modeling, or technical documentation.
• Hands-on experience with visualization tools like Power BI, Tableau, or Argos.
• Proven ability to translate business requirements into technical configurations.
• Excellent communication and interpersonal skills with a customer service orientation.
• Ability to manage competing priorities, work independently, and contribute to team-based projects.

• Experience in a higher education environment.
• Familiarity with enterprise software such as Anthology Reach, Engage, Star Rez, or similar CRMand student support systems.
• Understanding of data governance and system integration best practices.
• Certifications in business analysis, project…