Director of Residential & Conference Services

Director of Residential & Conference Services

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Oberlin College is committed to creating and sustaining a vibrant, welcoming community where all individuals are treated with dignity and respect, and where every member has an equal opportunity to learn, work, and contribute based on their talents, skills, and merit. We value a campus environment that draws on a wide range of backgrounds, experiences, perspectives, and ideas to enrich education, scholarship, and daily interactions.

The College adheres strictly to all applicable federal and state civil rights laws, including Title VI, Title VII , Title IX, the Equal Protection Clause, and related regulations. We do not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other protected characteristic in employment, admissions, or educational programs. Hiring and advancement decisions are made based on qualifications, experience, and job-related criteria.

We encourage candidates from all backgrounds who share our dedication to academic excellence, free inquiry, respectful dialogue, and equal opportunity under the law to apply. The Office for Institutional Equity plays a key role in supporting a fair, compliant, and inclusive workplace and learning environment for the entire Oberlin community.

The Office of Residence Life invites applications for the position of Director of Residential and Conference Services
. This is a full-time, 12-month continuing, Administrative and Professional Staff position reporting to the Assistant Vice President and Dean of Residence Life and Auxiliary Services.

Oberlin College is unique among independent colleges in its commitment to offering students a wide variety of on-campus housing options, such as special interest theme housing, cooperative housing, apartment and suite-style housing, and traditional housing. Residential living and dining are integral to the educational experience of Oberlin students; more than 90% of Oberlin’s students live and dine on campus during their entire 4 to 5 years as undergraduates.

The director joins a management team under the leadership of the Assistant Vice President and Dean of Residence Life and Auxiliary Services that includes the Assistant Dean/Director of Residential Housing Operations and Director of Residential Engagement. The director is responsible for coordination of a comprehensive conference program that includes external event management, internal partnership with various campus organizations, and close collaboration with campus dining.

The director will provide guidance and development of the conference services website and Star Rez conference portal; update and maintain billing charges for conference service and dining fees with compelling marketing that promotes understanding of administrative policies and timelines. In all of these administrative functions, ability to demonstrate excellent customer service is required including interpersonal skills with students, parents, faculty, staff and outside community members;

effective, compelling publicity for conference service processes and policies; and interactions with students, parents, staff, faculty and outside community members that reflect respect and support for students’s personal and social development and academic success.

The director will have system-wide responsibilities in the following areas: management of all conference services processes and procedures; management of all housing assignments and associated billing for conference housing and dining; direction and oversight of website development and Star Rez conference portal; marketing of programs and services to students, faculty, staff, parents, and the local community.

The director will assist with professional staff hiring, serve on divisional and college-wide committees, coordinate professional development activities,…