Veterinary Receptionist - Oberlin, OH

Douds Veterinary Hospital is Hiring a Veterinary Receptionist!

Role: Veterinary Receptionist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: 4-5 day work week with rotating Saturdays

• Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Medical, dental, vision, supplemental plans, generous PTO, paid parental leave, and employee pet discounts
• Quarterly team bonuses, continuing education allowance, uniform allowance
• Six paid holidays, Employee Assistance Program

Looking for a Veterinary Receptionist Role Where Your Compassion and Customer Service Skills Can Shine?

Douds Veterinary Hospital is a small animal practice in Oberlin, Ohio, committed to providing exceptional patient care and outstanding client service. We're looking for a friendly, dependable Veterinary Receptionist who enjoys working with both people and pets and thrives in a collaborative, team-oriented environment.

If you're looking for a practice where your contributions are valued, your teammates support one another, and your work truly makes a difference, we'd love to meet you.

• Supportive team culture where everyone works together
• Meaningful work helping pets and the people who love them
• Opportunities to learn and grow professionally
• Positive, collaborative environment built on respect and teamwork
• Variety in your day while supporting clients, patients, and the medical team
• A practice that values compassion, communication, and client service

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to client inquiries
• Schedule appointments and help manage daily appointment flow
• Check patients in and out while ensuring accurate client and patient information
• Collect payments and process invoices
• Maintain accurate medical records and client information
• Assist with prescription refill requests and routine follow-up communications
• Coordinate with veterinarians and technicians to support efficient patient flow
• Keep the reception and waiting areas clean, organized, and welcoming

• Previous veterinary reception or animal hospital experience strongly preferred
• Excellent customer service and communication skills
• Confidence handling high call volume and competing priorities
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort interacting with clients, patients, and team members
• Basic computer skills and willingness to learn practice management software
• Ability to remain calm, compassionate, and professional during emotional situations
• Positive attitude and team-oriented mindset

We offer a supportive environment where your contributions matter, mentorship, flexible compensation reflecting performance, and a comprehensive benefits package that includes 401(k) matching, Roth, health insurance, supplemental insurance, life insurance, disability, legal plan, child dependent life, paid time off, family leave up to three weeks, pet discounts on services and products, Employee Assistance Program, and more.

If you love animals and want to be part of a caring, supportive hospital, we'd love to hear from you. Apply today and discover what makes Douds Veterinary Hospital a rewarding place to build your career.

Diversity, equity, inclusion, and belonging are core values at Douds Veterinary Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays