Sales & Service Technician

About the Role

The Ohio Basement Authority, a Groundworks company, is seeking a Service Technician to join their team in Columbus, OH. The Service Technician is an integral part of the customer journey after installation, partnering with customers to inspect and service foundation repair and water management solutions.

• Execute appointments scheduled with customers
• Travel to customers' homes based on assigned appointments
• Build long‑term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non‑warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non‑restrictive driver's license is required

• Full‑time position
• Remote and onsite: reporting to and working remotely from the branch location
• Servicing area within the designated territory

• Base pay plus commission with no cap on earnings; average annual earnings $120,000
• Company vehicle and gas card provided
• Full‑time nonseasonal work
• Pre‑qualified, high‑quality appointments; no cold‑calling required
• Advanced leadership training and promotion from within
• Benefits include medical, dental, vision, long/short‑term disability, life insurance, 401(k) with company match, PTO after applicable waiting periods
• Equity in the company