Utility Billing and Customer Solutions Specialist

MAJOR FUNCTIONS This is a front-line administrative position that provides basic and semi-complex accounting and/or utility billing functions. Employees in this position will perform customer service to the members of the general public in matters related to applications for water and/or wastewater service, responding to customer utility billing inquiries and complaints, and processing of billing and collection and recording of utility payments.

UTILITY BILLING AND CUSTOMER SOLUTIONS SPECIALIST BILLING AND COLLECTIONS Processes monthly utility statements.

Accurately processes utility payments and deposits.

Daily bank runs.

Reviews overdue accounts and prepares correspondence related to collections.

Maintains customers’ accounts and files on a daily basis.

Prepares clear and comprehensive reports.

Monitors meter inventory.

PAYABLESProcesses invoices.

Issues purchase orders.

Maintains vendor files.

Issues annual tax related documentation.

Handles petty cash.

SERVICE RELATED The primary contact for customers.

Receives and processes applications for service for residential and commercial properties.

Processes daily work orders.

Performs data entry for new meter installations and replacements.

Processes monthly meter reading.

Ability to analyze customer ledgers and reports.

Demonstrates clear and concise written and verbal communication.

Works efficiently and tactfully in a demanding high stress environment

Works well in a team environment.

Maintains professional appearance.

NON-ESSENTIAL JOB FUNCTIONS Performs general custodial duties to keep work area clean and orderly.

Occasional travel to training seminars.

Performs other related duties as assigned.

SUPERVISION This position has no supervisory responsibility.

PHYSICAL DEMANDS Required to sit for prolonged periods of time.

May on occasion require lifting, carrying, pushing, and/or pulling less than twenty (20) pounds without assistance.

Acceptable eyesight (with or without correction).Acceptable hearing (with or without hearing aid).Ability to communicate both orally and in writing.(Reasonable accommodations will be made for otherwise qualified individuals with a disability.)BENEFITS AND PERKSWe offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Eligible employees enjoy medical, dental, vision, life, short-term disability, and long-term disability insurance, along with optional supplemental coverage including accident, cancer, critical illness, and hospital confinement  addition, we value and reward our employees through paid holidays, generous paid time off, a retirement plan with employer matching contributions, length-of-service bonuses, and opportunities for professional growth and advancement within the organization.

Utility Billing and Customer Solutions Specialist IUtility Billing and Customer Solutions Specialist II Accredited high school diploma OR possession of an acceptable equivalency diploma

Required Required Valid  Florida driver’s license

Required Required American  Red Cross CPR/First Aid Certificate Required Required Training  / Experience Requirements Previous customer service preferred (utility experience preferred):

Demonstrated general office and computer skills.

Cash drawer, banking, or accounting experience preferred.

Previous customer service required (utility experience preferred):

Customer service

Work orders

New meter installs

Register and meter change outs Upload and download meters on a monthly basis

Analyze the meter exception reports

Disconnection/ Reconnection Estimating usage

Residential Transfers of service

Residential Security Deposits / Refund requests

Processes e-lockbox payments, credit card payments and check verification

Adjustments

Assist with end of month tasks

Responsible duties

Customer service

Work orders

New meter installs

Register and meter change outs Upload and download meters on a monthly basis

Analyze the meter exception reports

Disconnection/ Reconnection Estimating usage

Residential Transfers of service

Residential Security Deposits / Refund requests

Processes e-lockbox payments, credit card payments and check verification

Adjustments

Assist with end of month tasks

Billing Penalties Collections Accounts  ReceivableACHEstoppels

Commercial Transfer of Service Commercial Security DepositsERC calculations

Journal Entries Accounts payable

Meter inventory

Per Capita / Connections Backflow Testing Notification Assist with the monthly regulatory reports

Experience (years)0-12-3
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