Warranty Administrator

• Location 2303 SE 17th Street Suite 200,Ocala, FL, ,United States
• Base Pay $16.00 / Hour

Optimum RV is a premier RV dealership committed to providing quality service and a wide selection of recreational vehicles. We are looking for an organized and dedicated RV Warranty Associate to join our team.

The Warranty Associate is responsible for managing and processing warranty claims, handling customer inquiries, and ensuring the smooth administration of warranty-related processes.

The primary duties will include:

• Receive, review, and process warranty claims submitted by customers, dealers, or service technicians.
• Ensure all claims are complete, accurate, and comply with warranty guidelines set by the manufacturer or company policy.
• Verify warranty eligibility, including confirming the product serial number, purchase date, and warranty coverage.
• Create, track, and manage warranty claim records in the system.
• Maintain organized records of all warranty claims, correspondence, and approvals.
• Ensure warranty claims are processed on time, meeting all internal and external deadlines.
• Update databases and systems to reflect approved or denied warranty claims.
• Prepare reports on warranty claims, trends, and outstanding issues.
• Communicate with customers and vendors regarding warranty eligibility, claim status, and resolutions.
• Act as a liaison between the service department and the manufacturer to resolve warranty disputes or escalations.
• Collaborate with the service or repair department to ensure warranty repairs are completed according to manufacturer standards.
• Work with suppliers or manufacturers to obtain replacement parts, credit approvals, or service support when necessary.
• Checking in new inventory and submitting DAF forms with the necessary warranty work.

• High school diploma or equivalent (required). Associate degree or higher preferred.
• 2+ years of experience in warranty administration, customer service, or a related field.
• Familiarity with warranty policies, procedures, and industry regulations is a plus.
• Proficient in using warranty management software, ERP systems, or other relevant software (e.g., Microsoft Office Suite).
• Customer Focused:We listen, solve problems, and stay focused on our mission.
• Humble
  :
  We stay coachable and always learning, confident in our skills but never arrogant.
• Reliable
  :
  We keep our word to our team and our customers--doing what we say every time.
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.

• Competitive wages
• 401K
• Medical insurance
• Vision Insurance
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident, and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.