Ops Customer Service Specialist

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Date:
Feb 7, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:866778

Agency:
Commerce

Working Title:

864605 - OPS CUSTOMER SERVICE SPECIALIST -  1 1 1

JOB TYPE: PART TIME / OPSCustomer Service Specialist

POSITION LOCATION: 2703 NE 14th Steet, Ocala FL., 34470

OPSCustomer Service Specialist
OPEN COMPETITIVE

• Monitors and coordinates the delivery of customer service.
• Informs candidates of available services in the office.
• Assists candidates to complete required Career Success activities.
• Engages in information exchange ensuring that job candidates are aware of and know how to access the full menu of Career Source Citrus Levy Marion reemployment services.
• Critiques and reviews job candidate’s resumes as necessary.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
• May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including:
  Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
• Provides and documents a myriad of other Wagner Peyser candidate services in EFM.
• Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
• Supports the Business Services Team as requested. Attends team meetings and coordinates activities with other staff.
• Provides administrative support including routine administrative duties, special projects, and data analysis projects.
• Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
• Maintains compliance with all personnel procedures.
• Performs other job functions as required.

These essential functions are not a complete statement of allduties required. Some marginal functions of the position that arenot incidental to the performance of fundamental job duties maybe excluded. All duties, responsibilities, and requirements are essential to job.

Required Knowledge, Skills, and Abilities:

• Knowledge of Business Community is essential.
• Excellent interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills.
• Demonstrated ability to correctly interpret and efficiently implement all applicable Career Source Citrus Levy Marion policies and procedures.
• Demonstrated ability to meet or exceed established performance goals and monitoring standards.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to perform multiple tasks and prioritize workload.
• Excellent time management, oral and written communication and work organization skills.
• Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs.
• Skill in basic sales techniques.
• Complete familiarity with all business services.

To perform this job successfully the incumbent(s) will possess theskills, aptitudes, and abilities to perform each duty proficiently.

Physical Requirements

• Acceptable vision and hearing with or without correction

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily in a fast-paced dynamic office environment.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Special Requirements

• Valid Florida Driver's License with a clean driving record
• Must complete Tier One Training and…