Guest Service Agent-( Equestrian Hotel- Ocala

Overview

Guest Service Agent - Full-Time at The Equestrian Hotel, World Equestrian Center Ocala

Job Category:
Front Office & Guest Services

Requisition Number:
GUEST
001330

Location:

WEC Ocala, 1390 Nw 80th Ave, Ocala, FL 34482, USA

Posted:
February 6, 2026
• Full-Time
• On-site

• Properly and efficiently check guests into the hotel and assist with check-in/check-out using the computer system.
• Input rooming lists and transportation requests; manage the Front Desk Outlook mailbox and respond accordingly.
• Assist guests as requested, handle cash, answer telephones, and make reservations; sell rooms and hotel services; send correspondence to guests.
• Set up reservations and provide a pleasant, professional guest experience.
• Maintain a neat appearance and professional demeanor; adhere to grooming standards.
• Demonstrate a positive, upbeat personality with a focus on delivering outstanding customer service.
• Multitask, be detail-oriented, and problem-solve effectively for internal and external customers.
• Operate computer systems with basic IT and AV knowledge; assist with basic room availability information for private events when needed.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Knowledge of proper guest service etiquette and standards.
• Ability to work as part of a team and to take direction; professional communication skills.
• Ability to work calmly and effectively under pressure; self-motivated, organized, and capable of problem solving.
• Professional appearance; good grammar; strong verbal skills; legible handwriting; pleasant phone voice.
• Basic understanding of guest needs and methods of servicing to guest satisfaction; adaptable to change.
• Facilities knowledge (engineering basics – heating/cooling systems, televisions) and understanding of life safety systems and emergency procedures.
• AV and IT knowledge (e.g., Micros, Room Master, Sales Pro; basic information about room availability for private events; ability to re-set Wi-Fi router if needed).

• Stand for up to 8 hours; may need to stand/walk, reach with arms and hands, climb or balance, and stoop, kneel, or crouch.
• Lift up to 25 pounds; talk and hear.

World Equestrian Center is managed by Columbus Hospitality Management, a company focused on quality service and memorable guest experiences in a positive work environment. We support team needs through family/work-life balance and development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

We are an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For information, review the Know Your Rights notice from the Department of Labor.