Personal Banker - Bilingual: English

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage. We are dedicated to delivering the best experience for our customers and fostering an inclusive workplace culture. As a Personal Banker (Bilingual: English/Spanish Preferred), you will work from the Heathbrook Branch located at 5500 SW College Road, Ocala, Florida 34474.

Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing and collaborating with ecosystem partners to grow the customer's share of wallet. Position PNC solutions to drive revenue and loyalty through proactive sales conversations, including outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement.

Deliver a full PNC conversation with every client interaction to identify appropriate solutions. Leverage ecosystem partnerships and community centers of influence to acquire, expand and retain relationships. Educate customers on managing financial transactions using technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems efficiently. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to avoid loss.

Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Roles at this level typically require an Associate’s degree or equivalent, with related experience or product knowledge. Typically requires 3+ years experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered in lieu of a degree.
• Education:
  
  No degree required.
• Certifications:
  
  No required certifications.

• Medical and prescription drug coverage (Health Savings Account feature).
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back‑up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including selected programs fully paid.
• Robust wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line, your name, the job , and your preferred method of contact. All information is kept confidential.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for registered roles, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.