Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are unified in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Branch organization, you will be based at the MARICAMP BRANCH: 3620 SE Maricamp Road, Ocala, Florida 34480.

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
• Collaborates with ecosystem partners to grow the customer’s share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring tasks are completed efficiently and accurately.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following skills and experiences are preferred.

Preferred

Skills:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience:

Roles at this level typically require an associate’s degree or equivalent, 3+ years of related experience or product knowledge, and relevant education or certification. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience—including military service—may be considered.

No degree required. No certifications or licenses are required. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

• Medical and prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Backup child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days depending on career level and years of service

If an accommodation is required to participate in the application process, please contact us via email at  Please include the words accommodation request in the subject line and provide your name, the job , and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call  and say Workday for accommodation assistance.

All information provided will be…