Sales Liaison

Job Details

Job Location:

OC - Ocala, FL 34481
Education Level: High School/GED or Equivalent
Job Category:
Real Estate

At Colen Built Development, we stand for quality, value, and exceptional service. The Experience Liaison is a pivotal role dedicated to creating exceptional experiences for every guest while upholding our mission of service, human values, and sustainable development. As a part of our dynamic team, you will embody our world‑class philosophy by ensuring positivity, professionalism, and meaningful engagement with all residents, visitors, and coworkers.

• Greet all visitors warmly and enthusiastically to ensure an excellent first impression.
• Maintain a professional and positive demeanor with all residents, visitors, and co‑workers.
• Deliver world‑class customer service with energy, professionalism, and a commitment to excellence.

• Open and close the Welcome Centers and/or Model Center(s).
• Register and check in guests using the assigned software.
• Manage daily tasks, including traffic reports, emails, gate passes, and visitation updates.
• Assist the Specialists with appointments, updates, reporting tasks, closing gift preparation, community tours, and buyer services.
• Assist Property Management with guest registration, check‑ins, key distribution and returns, recording payments, and submitting checks to accounting.
• Assist the Discovery Stay program with check‑ins and check‑outs.
• Perform administrative duties, including calendar updates, report emails, key and vehicle log management, and assemble marketing materials and publications as requested.
• Maintain and restock the coffee bar and bake cookies.
• Uphold cleanliness and organization in common areas and facilities.
• Provide coverage and operational support at multiple Welcome Centers and/or Model Centers.

• Assist with developing, organizing, and executing special events.
• Handle the pickup or delivery of supplies, marketing materials, or other items as directed.
• Remain flexible with scheduling and work hours, including weekends, evenings, and holidays.

• Ensure all operational procedures comply with company safety standards.
• Support management in maintaining accurate logs and documentation related to compliance and daily operations.
• First Aid and CPR certification (company provides the training).

• Perform additional administrative and support duties as assigned to ensure smooth operations.
• Maintain a personal and professional commitment to achieving set goals.

• High School Diploma or equivalent required.
• 3+ years of experience in a similar position preferred.
• Previous customer service experience required.
• Previous experience in a home sales environment preferred.

• Must be able to read, write, and understand English and have strong verbal and written communication and listening skills.
• Extensive software skills, including Microsoft Office, and internet research abilities.
• Knowledge of sales and customer service best practices.
• Ability to operate a motor vehicle, including multiple passenger transit vans.
• Must have a high level of attention to detail, be able to read maps, and locate home sites.
• Must have time management skills and the ability to multitask.
• Must exhibit stress tolerance while maintaining a positive attitude.
• Ability to handle a varying amount of walk‑in traffic, as well as a multi‑line phone system.
• Ability to work effectively in a team setting and be able to efficiently meet deadlines.
• Must be energetic, driven, and focused on delivering a ‘world‑class’ customer experience on every interaction, with the ability to establish rapport and cultivate relationships easily.
• Ability to solve problems, determine needs and achieve results without close supervision.

• Honesty and integrity.
• Self‑starter and reliability.
• Inquisitive and detail‑oriented.
• Positive attitude and a proactive approach to challenges.
• Commitment to teamwork and collaboration with a focus on making others’ days…