More jobs:
CLERK OPS
Job in
Ocala, Marion County, Florida, 34471, USA
Listed on 2026-06-05
Listing for:
State of Florida
Full Time
position Listed on 2026-06-05
Job specializations:
-
Customer Service/HelpDesk
Clerical, Bilingual
Job Description & How to Apply Below
Requisition No: 876930
Agency:
Children and Families
Working Title:
INTERVIEWING CLERK OPS
- Pay Plan:
Temp
Position Number:
Salary: $16.71 Hourly
Posting Closing Date: 06/05/2026
Total Compensation Estimator Tool
DCF Mission:
The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.
We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment.
The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
This position is in our Ocala Storefront.
This is a non-Teleworking position, bi-lingual Spanish speaking and understanding REQUIRED.
The primary function of this position is:
* To serve as the "General Interview Clerk" for the Economic Self-Sufficiency (ACCESS) Business Model.
* The incumbent is expected to complete a variety of clerical tasks to support program goals.
Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
* Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
* Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
* Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
* Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
* Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
* Assists customers with referrals to other agencies and community resources.
* Monitors lobby traffic flow and notifies supervisor of any issues.
* Completes client registration clearances (CRAD) as needed.
* Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
* Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
* Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
* Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.
Reviews all requests for public assistance benefits for basic demographic information and performs a statewide clearance for prior Department contact; reconciles all discrepancies on all household members according to established Department procedures; this may require assisting the customer with the application.
* Assigns all requests for public assistance benefits to the Economic Self Sufficiency Specialist for eligibility determination according to Department procedures.
* Manually and electronically assign incoming paper applications.
* As time permits:
Attempts and conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
* Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
* Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
* Takes…
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