Personal Banker - Bilingual: English

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker (Bilingual: English/Spanish Preferred) within PNC's Retail Branch organization, you will be based at HEATHBROOK BRANCH, 5500 SW College Road, Ocala, Florida 34474.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities, manage customer experience by identifying opportunities to improve customer financial wellbeing, collaborate with ecosystem partners to grow customer's share of wallet, and position PNC solutions to drive new revenue and loyalty.
• Drive proactive sales conversations through internal and outbound interactions using a defined sales process, including outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships as well as community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, demonstrating heightened scrutiny to identify and avoid loss, and participating in branch daily operations to ensure they are completed efficiently and accurately.
• Employees are expected to be Customer Focused and managing risk. Specifically, demonstrating knowledge of values and practices that align customer needs and satisfaction with all business decisions, and effectively managing risks in alignment with PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities, including:

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience

Roles at this level typically require an Associate’s or equivalent degree and related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

No degree required.

Certifications

No required certifications.

Licenses

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Benefits include:

• Medical and prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

Paid time off may include maternity and/or parental leave, up to 11 paid…