Customer Service Rep

As a Customer Service Representative, you will play a crucial role in maintaining positive customer relationships and ensuring customer satisfaction.

• First point of contact for customers, addressing inquiries, resolving issues, and providing support in a professional and friendly manner.
• Managing high-volume incoming order processing.
• Accurately entering orders into our systems.
• Responding to inquiries from customers and employees via phone, email, and chat.
• Helping with other duties as needed.
• Availability to work an assigned schedule of Monday - Friday, 8am - 5pm.

• High School diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience.
• One or more years related experience and or training; or equivalent combination of education and experience.
• Excellent phone and office etiquette, including verbal, written, and people skills. Attention to detail.
• Customer Service Attitude - desire to go the extra mile for the customer.
• Self-motivated - strong desire to succeed is essential.
• Sense of urgency responding to customers and employees.
• Familiarity with Microsoft Office suite of products.

• $18 hourly rate.
• Benefits package including health insurances, 401K, and education benefits.
• Direct impact on business.