Receptionist, Customer Service​/HelpDesk

Location:

7400 S. US Highway 441, Ocala, FL, 34480, United States.

Optimum RV is a premier RV dealership offering a wide range of recreational vehicles and exceptional customer service. We are currently seeking a friendly and professional Service Desk Receptionist to join our team and be the first point of contact for our service customers.

• Greet customers in a welcoming and courteous manner.
• Answering phone calls, taking messages, and transferring calls to the appropriate departments.
• Providing information and answering inquiries about our RV models, pricing, and services.
• Assisting with administrative tasks such as data entry, filing, and organizing documents.
• Processing updates at the computer and accepting deliveries.
• Collecting and distributing mail and packages.
• Maintaining the cleanliness and tidiness of the service desk area.
• Assist other departments with various tasks as needed.

• Prior experience as a receptionist or in a customer service role is preferred.
• Excellent customer service and communication skills.
• Professional appearance and friendly demeanor.
• Ability to multitask and handle multiple phone lines.
• Strong organizational and time management skills.
• Highly skilled in Microsoft Office Suite (Word, Excel, Outlook).
• High school diploma or equivalent.
• Ability to work flexible hours, including weekends and evenings.
• Customer Focused: We listen, solve problems, and stay focused on our mission.
• Humble: We stay coachable and always learning, confident in our skills but never arrogant.
• Reliable: We keep our word to our team and our customers - doing what we say every time.
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.

• Competitive wages
• 401K
• Medical insurance
• Vision Insurance
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident, and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.