Law Dispatcher

Law Dispatcher I

This position receives requests and dispatches appropriate emergency units in response to all calls for services. Requests for services include, but are not limited to, those that are answered by 911 emergency or non-emergency lines or MCSO. Work is performed under the direct supervision of the Dispatch Supervisor.

Duties:

• Abiding by the "Law Enforcement Code of Ethics."
• Dispatching Law Enforcement assignments and other official messages via the Law Enforcement radio or phone.
• Properly fulfilling requests from law enforcement personnel regarding support services such as rescue and EMS units, fire apparatus, wreckers, etc.
• Maintaining complete and current status of all on-duty deputies indicating their locations and activities.
• Monitoring, evaluating and dispatching all assigned calls for service in a timely manner with appropriate response.
• Providing deputies and supervisors with requested information whenever possible.
• Being alert for radio traffic and situations concerning Officer safety and taking action to ensure the proper response.
• Maintaining cleanliness and operational readiness of assigned work area and equipment.
• Maintaining all radio and phone communications in an efficient, courteous, and professional manner.
• Becoming familiar with the boundaries of Marion County and becoming familiar with the proper names, numbers and locations or roadways, public buildings, hospitals and so forth.
• Becoming familiar with Florida State Statutes, Department Standard Operating Procedures and other pertinent reference material pertaining to assistance in calls for service, proper responses and Officer-safety issues.
• Assisting in the equipment maintenance of the Communications Division and reporting all malfunctions and failures immediately.
• Being alert for conditions or situations that inhibit the efficient operation of the Agency or the Communications Division and making recommendations for solutions.
• Monitoring alarm computer.
• Maintaining appropriate current support classes such as CPR, incident management, and hazardous materials.
• Maintaining composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.
• Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift. Maintaining availability for on-call, including nights, weekends and holidays.
• Required to protect the privacy of all patient information in accordance with the Agency's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider.
• Performing other related duties, as assigned, including modified schedule or temporary re-assignment during declared emergency or activations, as determined by the Sheriff.

Job prerequisites:
High School diploma or GED. Ability to speak and enunciate the English language clearly. Ability to type 45 correct words per minute. Ability to maintain composure in stressful situations and remain calm during emergencies. Ability to maintain records. Have a pleasant and well-modulated voice. Ability to effectively communicate information both orally and in writing. Normal hearing ability. Ability to follow instructions with minimal supervision.

Ability to analyze situations quickly and objectively and determine proper course of action and response. Complete agency approved Dispatcher training with a certified Communications Training Officer. Within one year complete the following course; 232 hour Department of Health 9-1-1 Public Safety Telecommunicator course IS-5A, ICS 100, 200, 317, 700, 800 and 907. Upon completion of the Dispatcher Training, they will be eligible for a 6% salary increase.

Upon successful completion of dispatch training and FDOH certification, a law dispatcher must complete a minimum of two (2) years of service in Dispatch prior to being eligible to submit a transfer request.

Working conditions:

Work is performed in an enclosed area with background noise from radios, telephones, Teletype machines and other equipment. Shift work is required, including nights, weekends and holidays. Required to work overtime when necessary, sometimes on short notice. Subject to possible verbal abuse from callers and frequent exposure to traumatic situations. ADA:
Physical and dexterity requirements:
Requires light work that involves walking or standing, exerting up to twenty (20) pounds of force on a recurring basis;
Requires the ability to sit at a desk and view a display screen for extended periods of time, the ability to lift, carry, push, or pull items up to ten (10) pounds; routine keyboarding operations. Environmental hazards:
This job risks exposure to office related dust, fumes and odors. Work is performed in an enclosed area with background noise from radios, telephones, teletype machines and other equipment. Shift work is required, including nights, weekends and holidays. Required to work over-time, when…