Ops Customer Service Specialist

Responsibilities

• Monitors and coordinates the delivery of customer service.
• Informs candidates of available services in the office.
• Assists candidates to complete required Career Success activities.
• Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of Career Source Citrus Levy Marion reemployment services.
• Critiques and reviews job candidate's resumes as necessary.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
• Schedules candidates for their first appointment with the Career Development Coach and/or screens for SBEs and schedules first DVOP appointments as applicable.
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including workshops, computer lab services, workforce skills for the 21st century, online learning in EFM, veteran service, etc.
• Provides and documents myriad other Wagner Peyser candidate services in EF.
• Supports other online partner agencies' online web application for DCF, UC, and other duties as assigned.
• Supports the Business Services Team as requested, attends team meetings, and coordinates activities with other staff.
• Provides administrative support including routine administrative duties, special projects, and data‑analysis projects.
• Participates in special events such as job fairs, onsite recruitment, business events as needed on and off‑site.
• Maintains compliance with all personnel procedures.
• Performs other job functions as required.

• Knowledge of Business Community is essential.
• Interpersonal, public relations, computer data entry, and oral and written communication skills.
• Ability to correctly interpret and efficiently implement all applicable Career Source Citrus Levy Marion policies and procedures.
• Ability to meet or exceed established performance goals and monitoring standards.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform multiple tasks and prioritize workload.
• Time‑management, oral and written communication, and work‑organization skills.
• Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software.
• Skill in basic sales techniques.
• Familiarity with all business services.

Requires a Level 2 security background screening (fingerprinting and a check of local, state, and national law‑enforcement records).

• Complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired.
• Employer will conduct a background and reference check.
• Duties must be performed at the official work site of the Department.
• Travel may be required.

• Familiar with community agencies that provide services.
• Bilingual preferred but not required.
• Associate’s degree.
• Two (2) years' experience in customer service, or an equivalent combination of education and work experience.

$15.00 per hour, 25 hours per week.

• State Group Insurance coverage options.
• Ongoing comprehensive training provided.
• Career Growth.
• Highly skilled, professional environment.

Lecanto, FL. (Relocation benefits are not available for this position.)

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.