Resident Support Liason

On Top of the World Communities is different from all the rest! We offer decades of family owned expertise providing unmatched experience and dedication to building quality, energy efficient homes in a well designed, amenity rich community.

The Resident Support Associate Level 1 is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the first point of resident contact for walk-in traffic, general phone and email inquiries, work orders, modifications and scanning.

Benefits of being part of our World:

Paid Time Off & Holidays after 90 days Vacation Time Fitness Membership Discount Eligible for Medical benefits after 90 days Company paid life insurance policy

Employee Referral Program Employee Assistance Program Telehealth Educational  Assistance Matching 401k Responsibilities:

Interacts with residents, contractors, and guests via walk-in, telephone or email to provide information on community rules, modifications, work orders, amenities etc.

Handles and resolves resident complaints

Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty

Handles walk-in inquiries and trains residents on the check-in kiosk

Assists with voicemails and answering phones as time allows

Handles resident processes and matters in accordance with company guidelines

Obtains and examines all relevant information in order to assess and validate complaints and determine possible causes

Analyzes information and evaluates results to choose the best solution and effectively solve problems

Effectively navigates databases utilized by the department

Maintains a close working relationship with residents, visitors and related OTOW departments

Performs all duties in adherence to Company standards

Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

Maintains a positive and professional demeanor toward all residents, visitors and co-workers

Performs other duties as assigned

Education and Experience:

High School Diploma or equivalent required

Previous customer service experience preferred

Skills and Knowledge:

Must be able to read, write and understand English with strong business written and verbal communication and listening skills

Computer skills, including Microsoft Office, required

Must be able to read, understand, interpret and apply most community rules, regulations, and governing documents

Must be outgoing, self-confident, enthusiastic and motivated, with an understanding of human behavior and possess proven conflict resolution and problem solving skills

Strong organizational, decision-making, planning and research skills

Must have the ability to prioritize and manage a variety of tasks efficiently

Strong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simply

Personal Attributes:

Strong interpersonal skills

Honesty and integrity

Team builder and team player

Emotionally intelligent

Self-motivated

Strong work ethic

Commitment to diversity, equity and inclusion

Certifications or LicensesA valid Florida Drivers License with acceptable driving history is preferred

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.
* Drug free work place
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