Sales Liaison Level 1

Job Details

Job Location:

OC - Ocala, FL 34481

Job Category:
Sales Job Summary/Overview

At Colen Built Development, we stand for quality, value, and exceptional service. The Experience Liaison is a pivotal role dedicated to creating exceptional experiences for every guest while upholding our mission of service, human values, and sustainable development. As a part of our dynamic team, you will embody our world-class philosophy by ensuring positivity, professionalism, and meaningful engagement with all residents, visitors, and coworkers.

• Greet all visitors warmly and enthusiastically, ensuring an excellent first impression.
• Maintain a professional and positive demeanor with all residents, visitors, and co-workers.
• Deliver world-class customer service with energy, professionalism, and a commitment to excellence.

• Open and close the Welcome Centers and/or Model Center(s).
• Register and check in guests using assigned software.
• Manage daily tasks such as traffic reports, emails, gate passes, and visitation updates.
• Assist the Specialists with appointments, updates, reporting tasks, preparing closing gifts, community tours, and buyer services.
• Assist Property Management with guest registration, check-ins, key distribution and returns, recording payments, and submitting checks to accounting.
• Assist Discovery Stay program with check ins and check outs.
• Perform administrative duties, including calendar updates, report emails, key and vehicle log management, and assemble marketing materials and publications as requested.
• Maintain and restock the coffee bar and bake cookies.
• Uphold cleanliness and organization in common areas and facilities.
• Provide coverage and operational support at multiple Welcome Centers and or Model Centers.

• Assist with developing, organizing, and executing special events.
• Handle the pickup or delivery of supplies, marketing materials, or other items as directed.
• Remain flexible with scheduling and work hours, including weekends, evenings, and holidays.

• Ensure all operational procedures comply with company safety standards.
• Support management in maintaining accurate logs and documentation related to compliance and daily operations.
• First Aid and CPR certification (company provides the training)

• Perform additional administrative and support duties as assigned to ensure smooth operations.
• Maintain a personal and professional commitment to achieving set goals.

• High School Diploma or equivalent required,
• 3+ years of experience in a similar position preferred
• Previous customer service experience required
• Previous experience in a home sales environment preferred

• Must be able to read, write and understand English and have strong verbal and written communication and listening skills
• Extensive software skills, including Microsoft Office, and internet research abilities
• Knowledge of sales and customer service best practices
• Ability to operate a motor vehicle, including multiple passenger transit vans
• Must have a high level of attention to detail, be able to read maps and locate home sites
• Must have time management skills and the ability to multi-task
• Must exhibit stress tolerance while maintaining a positive attitude
• Ability to handle a varying amount of walk-in traffic as well as a multi-line phone system
• Ability to work effectively in a team setting and be able to efficiently to meet deadlines
• Must be energetic, driven, and focused on delivering a ‘world’ class customer experience on every interaction with the ability to establish rapport and cultivate relationships easily
• Ability to solve problems, determine needs and achieve results without close supervision

• Honesty and integrity
• Self-starter and reliable
• Inquisitive and detail-oriented
• Positive attitude and a proactive approach to challenges.
• Commitment to teamwork and collaboration with a focus on making others’ days brighter.
• Enthusiasm for creating fun, energizing work environments.
• Fully present and engaged in interactions with customers and colleagues.
• Dedication to upholding the company’s mission and values

• Choose Your Attitude:
  Set a positive tone for your day and interactions.
• Play:
  Foster creativity and energy through fun and engagement.
• Make Their Day:
  Create meaningful and memorable moments for customers and coworkers.
• Be There:
  Stay fully present and attentive to others’ needs.

By embodying these principles, the Experience Liaison helps create a vibrant and fulfilling work environment, ensuring lasting impacts on the lives of those we serve.

Qualifications