Resales Center Concierge

# Resales Center Concierge Hot JobOC
- Ocala, FL 34481## Overview Education Level High School/GED or Equivalent Category Admin
- Clerical## Description
* On Top of the World is a leader in the retirement community industry both in recreational activities & amenities, as well as utilizing superior construction methods while building energy efficient homes from our many floor plans.
* The Sales Center Concierge is responsible for consistently delivering an incredibly educational and exciting community experience to all current and future guests, serving as a vital link between clients and the Sales department. This position is responsible for delivering a World class guest experience on every interaction and will serve as a brand ambassador, supporting the company's mission to share the benefits of living in the community by creating memorable experiences for customers.
** Responsibilities:
*** Creates and maintains good customer relationships and ensures smooth sales team operations
* Remains energetic, driven, and focused on delivering a world class customer experience on every interaction
* Obsessed with providing the best customer experience and continually improving
* Greets everyone in a positive and enthusiastic manner and creates an excellent first impression for guests
* Conveys messages and ideas concisely and effectively with professionalism
* Opens and closes the Sales Center and/or Model Center(s)
* Maintains a welcoming reception area for clients and visitors
* Maintains a safe and clean reception area by complying with procedures, rules, and regulations
* Operates and maintains the coffee bar and cookie station and ensures the area is clean and stocked at all times
* Monitors and directs visitors entering the office by utilizing set office procedures
* Registers new visitors and tracks returning visitors in applicable software
* Maintains good relations and communication with all involved in the project, including the customer
* Manages and maintains the Sales Associates rotation roster
* Engages walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
* Educates and excites guests by answering their questions
* Interacts with guests to provide and process information in response to inquiries, concerns, and requests about the community
* Assembles marketing materials and publications as needed
* Prepares reports, memos, and documents using applicable software
* Assists with developing, organizing and executing special events
* Delivers high quality experiences at all times
* Provides the highest level of customer service to all current and future guests
* Remains nimble and flexible in regards to daily duties and scheduling to include working a variable schedule that may include weekends, evenings, and holidays
* May perform administrative and office support activities including data entry, file creation and maintenance, word processing, faxing, and daily report tracking and distribution
* Performs all duties in adherence to OTOW standards
* Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
* Maintains a positive and professional demeanor toward all residents, visitors and co-workers
* Performs other duties as assigned
*
* Education and Experience:

*** High School Diploma or equivalent required
* 5+ years of administrative or similar experience required
* 2+ years of customer service experience preferred
** Skills and Knowledge:
*** Must be able to read, write and understand English and have strong verbal and written communication and listening skills
* Extensive software skills, including Microsoft Office, and internet research abilities
* Knowledge of sales and customer service best practices
* Must have a high level of attention to detail and the ability to multi-task
* Must exhibit stress tolerance while maintaining a positive attitude
* Ability to handle a varying amount of walk-in traffic as well as a multi-line phone system
* Must be able to establish rapport with others and cultivate relationships easily
* Ability to work effectively in a team setting and be able to efficiently to meet deadlines
* Must be energetic, driven, and focused on delivering a world class customer experience on every interaction
** Personal Attributes:
*** Strong interpersonal skills
* Honesty and integrity
* Self-starter and reliability
* Inquisitive and detail-oriented
* Team player
* Commitment to…