Analyst Warranty

Job summary

The Warranty Analyst is responsible for the independent development, management, and continuous improvement of warranty documentation, service manuals, operator manuals, and technical publications for custom-built fire apparatus. This role requires advanced technical knowledge, professional judgment, and discretion in interpreting engineering data, regulatory requirements, and warranty policies to produce accurate, compliant, and customer-ready documentation. The position operates with minimal supervision and collaborates cross-functionally to support product reliability, serviceability, and customer satisfaction.

• Independently research, develop, author, edit, and maintain complex technical manuals, service documentation, and operating instructions for custom fire trucks and emergency vehicles.
• Exercise professional judgment to interpret engineering drawings, electrical schematics, hydraulic systems, and mechanical assemblies into clear technical content.
• Establish and maintain documentation standards, templates, terminology, and formatting across all technical publications.
• Ensure documentation accurately reflects custom configurations, options, and variations unique to individual apparatus builds.

• Author and maintain warranty manuals, warranty policies, claim procedures, and technical warranty guidance.
• Apply discretion and technical expertise to ensure warranty documentation aligns with design intent, manufacturing processes, and service expectations.
• Collaborate with Warranty, Service, and Engineering teams to resolve documentation gaps impacting warranty claims or field repairs.

• Process warranty claims and additional documentation to support units in the field.
• Work to maintain the current policies and procedures on the website and dealer portal.

• Serve as a technical documentation subject-matter contributor supporting Engineering, Quality, Production, Service, and Customer Support functions.
• Proactively identify documentation risks, inconsistencies, or compliance concerns and recommend corrective actions.
• Provide technical documentation input during new product development, design changes, and continuous improvement initiatives.

• Ensure all documentation complies with applicable industry standards (e.g., NFPA), internal quality systems, and regulatory requirements.
• Maintain document revision control, approval workflows, and change histories in accordance with company procedures.
• Support internal and external audits, customer reviews, and regulatory inquiries related to technical documentation.

• Analyze field feedback, warranty trends, and service data to improve documentation clarity, accuracy, and usability.
• Lead or support initiatives to enhance documentation efficiency, consistency, and accessibility.
• Coordinate development of diagrams, tables, flowcharts, and technical illustrations to support user understanding.

• Associate's or Bachelor's degree in Technical Writing, Engineering Technology, Mechanical/Electrical Technology, or a related field, or equivalent professional experience.
• Minimum of 3 years of professional experience in technical writing, documentation, or warranty support within manufacturing, heavy equipment, automotive, or specialty vehicle industries.
• Demonstrated ability to independently interpret complex technical information and apply professional judgment.
• Advanced written communication skills with a strong attention to accuracy, consistency, and detail.
• Proficiency in documentation tools and document control systems.

• Experience in fire apparatus or emergency vehicle manufacturing.
• Working knowledge of NFPA fire apparatus standards.
• Experience supporting warranty analysis, service operations, or aftermarket documentation.
• Familiarity with CAD, PLM, or ERP systems.
• Experience coordinating or developing technical illustrations.

• Independent decision-making
• Technical expertise and analysis
• Professional judgment and discretion
• Cross-functional influence
• Organization and document governance
• Continuous improvement mindset

• Professional office environment with periodic presence in manufacturing areas for verification and collaboration.
• This exempt position may require work beyond standard business hours to meet project deadlines, production schedules, or documentation deliverables.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.