Customer Specialist - Part Time

6135 - Ocala - 4989 SW College Road, Ocala, Florida, 34474

As a Customer Specialist, you will provide an iconic experience for our customers by guiding and supporting them throughout their Car Max journey. You will collaborate across teams to ensure a positive experience buying and selling cars.

• Provide exceptional customer service, guiding customers from sale or appraisal to test drives and financing applications.
• Conduct vehicle condition assessments, collecting and communicating information for appraisal.
• Check in and receive vehicles shipped to Car Max; complete daily scanning and inventory reconciliation.
• Perform cosmetic inspections to ensure vehicles meet Car Max Quality Standards.
• Handle administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies, obtaining registration or titling information, auditing paperwork, and cash/payment management.
• Create service appointments and review repair order invoices for retail service work, ensuring accurate documentation for billing.

This high-energy retail sales environment requires building rapport quickly, understanding customer needs, and managing tasks such as vehicle sales, sales paperwork processing, appraisal assessments, and repair order management. The role supports teamwork and allows growth toward mentorship and leadership.

• Exceptional communication skills.
• Confidence in self, product, and Car Max.
• Ability to build and maintain strong relationships.
• Strong team behaviors: integrity, respect, inclusion, fairness, and fun.
• Balance customer and business needs in decision making.
• Drive solution-oriented outcomes for customer issues.
• Work efficiently, on time, and follow the correct process.
• Drive work processes and pay close attention to detail.
• Perform multiple duties in a high-energy, fast-paced environment.
• Read, interpret and transcribe data accurately.
• Lift up to 25 lbs.

• High School Diploma or equivalent.
• Sales and customer service experience preferred.
• Valid driver’s license.
• Basic skills with Microsoft Office Suite (Word, Excel, PowerPoint) preferred.

Car Max is an equal opportunity employer; all qualified candidates receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant’s request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.