Customer Specialist

6135 - Ocala - 4989 SW College Road, Ocala, Florida, 34474

Car Max, the way your career should be!

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines Car Max. Acting as a trusted guide, you'll support customers through every step of their journey-whether buying, selling, or servicing vehicles-while reinforcing our simple, transparent process.

This role offers hands-on learning in a fast-paced environment, where you'll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At Car Max, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Why Car Max?

At Car Max, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

* Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.

* Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.

* Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.

* Perform cosmetic inspections to ensure vehicles meet Car Max Quality Standards.

* Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.

* Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.

* Follow Car Max Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

* Strong communication skills with confidence in representing Car Max and its products.

* Ability to build lasting relationships and create win-win solutions for customers.

* Demonstrated integrity, respect, and teamwork in a fast-paced environment.

* Skilled in balancing customer needs with business goals and following processes accurately.

* Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

* High School Diploma or equivalent and a valid driver's license.

* Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

* Sales or customer service experience in retail or similar environments.

* Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

About Car Max

At Car Max, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process.

Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.