Credit and Collections Analyst

Job Description

Credit & Collections Analyst is responsible for initiating and managing the collection activity for a prescribed portfolio of accounts and providing backup or stand in to the Credit Analyst position in Customer Credit and Set up.

• Follow established process for new customer set up and credit investigation and establish credit limits within assigned limit level or refer for approval when outside established limit authority
• Follow through on scheduled updates and reviews to existing credit limits
• B2B commercial collections – nationwide, managing the collection activity for an assigned portfolio of accounts
• Follow established dunning and collection follow up process and practices
• Monitor customer account details for non‑payments, delayed payments, short payments and other irregularities and resolve issues until credited or paid
• Plan collection strategy for customer accounts
• Use daily verbal and written communication through heavy phone work and email, and follow‑up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
• Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
• Alert management to any possible insolvent accounts
• Investigate and resolve customer inquiries and disputes
• Monthly account and portfolio status reporting
• Recommend adjustments and write offs

• High school Diploma or GED required, some college coursework preferred
• 5+ years previous collections experience, B2B commercial collections preferred
• Must be analytical and detail oriented
• Must be organized, have keen attention to detail and accuracy
• Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
• Must possess the ability to use sound judgment when making independent decisions
• Must have excellent verbal/written communication and follow‑up skills
• Knowledge and experience with local, state and federal collection laws
• Familiarity with accessing and interpreting business trade reports, D&B etc
• Ability to review financial and trade information and make decisions supporting credit limits
• Knowledge of TL, LTL, Import/Export, Customs, accounts receivable, and accounts payable processes a plus
• Previous logistics, transportation, domestic or international experience a plus
• Ability to read, write, and speak English fluently;
  Bi‑lingual Spanish a plus