One-Stop Permit Supervisor Job Ocala area,Florida USA,Government

Job Overview

This is a highly responsible working supervisory position requiring "hands‑on" control over the day‑to‑day data intake and processing of applications and provision of information to the general public and other city departments. This position identifies and helps implement permitting and building processes that would directly lead to improved efficiencies. This includes training and testing of new processes to meet successful implementation.

This position works with various divisions and individuals within the Growth Management Department concerning the coordination of permits, inspections and cases.

Responsibilities

Supervises permitting daily activity of the One Stop Permit Center. This includes supervising the Permit Technicians and the Building Administrative Coordinator. This duty is performed daily. Acts as the division Manager in the absence of the One‑Stop Permit Manager.

Provides training for Central Square and Project Dox applications related to permitting, plan review and inspections. This position works closely with the Building Services Director, One-Stop Permit Manager, and Business Application Analyst in creating building and permit processes. This duty is performed daily.

Coordinate the provision of efficient and effective service delivery to customers; handle difficult and complex customer service situations; identify and recommend opportunities for improving service delivery methods and procedures. This duty is performed daily.

Prepares and analyzes aging reports to identify permits or projects that are experiencing delays in review and coordinates with review staff to finalize. This duty is performed weekly.

Provide case management of complex building construction applications; confer with project owners and design professionals regarding state and local code requirements and obtaining multiagency application approvals. This duty is performed as necessary.

Has general knowledge of the building inspection process. This duty is performed daily.

Recording and scheduling various types of inspections related to all construction trades. This duty is performed daily.

Monitor and maintain the department's business plan related to the City's strategic goals; coordinate improvement and upkeep of information systems, databases, scanning and imaging systems. This duty is performed weekly.

Oversees the coordination between building and code enforcement staff regarding actions to ensure compliance with permitting regulations. This duty is performed weekly.

Recommends and helps implement goals, objectives, policies and procedures for the assigned work unit; project future costs and recommend appropriate fee adjustments. This duty is performed annually.

Provides support to the Development Coordinator regarding intake of development plans and routing for review, responding to applicant questions regarding project status or staff review comments, issuing site plan review committee comments to applicants, follow-up with staff reviewers to ensure timely review, and assisting applicants and staff reviewers with any software questions. This duty is performed daily.

Proficient in the Project

DOX electronic permit plan review process and software to provide cross training to permit technicians, and spot checks plan review entries for quality assurance. Provides technical support to customers and city staff in use of Project

DOX. This duty is performed daily.

Reviews and calculates appropriate impact fees on residential and commercial buildings. This duty is performed as necessary.

Reviews and makes recommendations to the Building Services Director and One‑Stop Permit Manager for credits, rebates, transfers, and refunds. This duty is performed necessary.

Prepares periodic reports of impact fee accounts, collections, and expenditures. This duty is performed monthly.

Must be proficient in all Permit Technician duties and provides such support on the front desk to ensure that customer service is maintained at a high level. This duty is performed daily.

Provides one‑on‑one training for staff, including cross‑training as needs arise and job functions change. This duty is performed daily.

Determines…