OPS - Government Operations Consultant

The Florida Department of Children and Families seeks an OPS Government Operations Consultant I to provide operational support to the Office of Economic Self-Sufficiency eligibility operations in Ocala. The position involves reviewing and processing eligibility cases, researching discrepancies, analyzing case information, ensuring compliance with policies and federal requirements, and supporting continuous improvement efforts. The role requires independent judgment, attention to detail, and the ability to work collaboratively with statewide and regional ESS leadership in a high-volume eligibility environment.

• Knowledge of eligibility programs and public assistance eligibility determination processes
• Case processing procedures, workflow management, and data analysis capabilities
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, and Teams
• Experience reviewing eligibility cases for accuracy and compliance with state and federal requirements
• Experience identifying and resolving case processing errors
• Ability to manage multiple priorities in high-volume environments with strong attention to detail