Front Desk Receptionist - Medical Assistant

Job Summary

We are seeking an experienced Front Desk Medical Receptionist / Medical Assistant to support a multi-location medical practice. This role blends front desk operations and clinical support, focusing on delivering excellent patient experiences while maintaining efficient provider schedules and treatment room utilization. The ideal candidate is highly organized, thrives in a fast-paced environment, and can multitask across administrative, patient-facing, and clinical support duties.

This position requires the ability to commute weekly between offices in Ocala, Clermont, and Gainesville, FL, based on provider schedules. Flexibility and reliable transportation are a must.

$19.00–$25.00 per hour, depending on experience

Main practice is in Ocala, FL but must be able to commute once a week to Clermont and Gainesville, FL offices (alternating weekly).

• Greet and assist patients and visitors in person and over the phone
• Manage patient check-in and check-out processes accurately and efficiently
• Schedule patient appointments and follow-up visits
• Maintain and update patient demographic and financial information in the EMR system (Athena preferred)
• Answer high-volume phone lines; manage voicemails, emails, and faxes
• Coordinate and communicate with medical assistants, billing, legal, and surgery scheduling teams
• Assist clinical staff with chart preparation and documentation
• Ensure HIPAA and OSHA compliance at all times
• Maintain a clean, organized reception and waiting area
• Perform proficient data entry and scanning/faxing of documents
• Support telehealth appointments, including rotating Saturday coverage (8:00 AM–1:00 PM)
• Adapt to changing workloads and contribute to overall team success as needed

• High School Diploma or GED required;
  Associate degree or higher preferred
• 1–3 years of experience in a medical front desk and/or medical assistant role required
• Prior Orthopedic or Spine Practice experience strongly preferred
• Previous experience with Athena EMR system preferred
• Strong communication skills with patients, providers, and insurance representatives
• Solid understanding of medical terminology and clinical workflows
• Proficiency with Microsoft Word, Excel, Outlook, and EMR systems
• Excellent organizational skills, attention to detail, and time management
• Caring, professional demeanor and ability to work collaboratively
• Must be willing and able to commute once a week to Clermont and Gainesville offices from Ocala

This organization is a patient-focused medical practice committed to delivering high-quality care through teamwork, efficiency, and compassionate service. The practice values professionalism, adaptability, and collaboration, offering a supportive environment with comprehensive benefits, including medical, dental, vision, supplemental coverage options, and a 401(k) plan.