Sr. Manager, Consumer Access

Our Promise To You

Joining Advent Health is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Advent Health is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

All while understanding that together we are even better.

• Benefits from Day One:
  Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule Full time

Shift Day (United States of America)

Address 1500 SW 1ST AVE

City OCALA

State Florida

Postal Code 34471

Reviews all collection reports available, communicates outcomes to team and leadership timely, and provides accurate statistical records and reports. Identifies best ways to mentor individual team members to success, reviews employee files, communicates written and verbal directions to employees with their managers, evaluates disciplinary documentation and action plans, and provides team members with tools and training needed to assist in meeting accuracy standard goals.

Plans, strategizes, organizes, directs, and manages all areas of the Consumer Access department and other departments as identified by leadership to mentor staff, manage budget and labor, and meet departmental, system goals. Coordinates with Consumer Access Managers across the system to proactively identify problems for expedited resolution, creates synergies, maintains bidirectional communication, and acts as a point of accountability between Consumer Access and clinical, administrative, and payer partners.

Participates in committees across functions and/or departments as needed, collaborates with Patient Financial Services, Contract Management, Case Management, and other related departments to identify issues resulting in potential or actual denials, and holds leaders and staff accountable for errors. Assesses the work performance and productivity of teams under departments under span of control and works with team leadership to identify areas of improvement.

Accountable to all departments, service partners, and clinical offices for the performance of all departments under span of control and serves as the point of contact for any unresolved issues or those requiring service recovery measures. Other duties as assigned. Meets with leadership to review budget goals, sets and manages staff levels to work within set labor standards, limits use of overtime while providing necessary coverage, and regularly reviews monthly budget and volume reports.

Serves as a resource and educator regarding interdepartmental and payer questions, ensures team members understand the importance of clear and thorough assessments of patient benefits, authorizations, accurate patient portion estimates, and accurate demographic information. Focuses on process improvement strategies with special attention on interactions between all market Consumer Access teams to ensure they produce an efficient and smooth process for working benefits, authorizations, and the pre-registration of accounts with patients.

• Proficient in time management with superior prioritization skills [Required]
• Self-motivator and quick thinker who is proactive and results-oriented [Required]
• Ability to present with confidence and communicate processes and protocols clearly to high-level medical, business and administrative staff [Required]
• Ability to be responsive to ever-changing matrix of hospital needs and act accordingly [Required]
• Mature judgement in dealing with patients, physicians, and insurance representatives [Required]
• Strong competence in Microsoft programs (Excel, PowerPoint, and Word) and familiarity with database programs [Required]
• Ability to operate general office machines such as…