Medical Assistant FLOAT

Job Summary

The Medical Assistant is responsible for the delivery of quality care to patients within the scope of practice defined by Heart of Florida Health Center. (This position includes an additional $2 hourly differential to compensate for the responsibilities associated with working as a float position.)

• High School diploma or equivalent
• Current BLS Certificate from an accredited AHA or American Red Cross provider
• State of Florida MA/ CNA Certification preferred
• Spanish fluency preferred
• Ability to effectively communicate and establish collaborative relationships with physicians, patients, clinic and administrative staff, and the public
• Demonstrates knowledge and understanding of patient privacy rights and maintains confidentiality of all medical, financial, and other sensitive materials and information
• Three to five (3‑5) years of medical assisting experience in office, clinic, or hospital setting
• Must be able to cover any assigned clinic location on short or long‑term basis, including temporary coverage as needed

• Greets patients and visitors in a friendly, professional manner
• Understands that patients are the priority and maintains a respectful, pleasant, and polite demeanor at all times
• Prepares pre‑visit planning and performs all tasks as outlined in EMR
• Prepares examination and treatment rooms before and after provider examinations
• Maintains equipment and supplies in the exam room and performs inventory checks
• Performs and records vital signs accurately and enters results into EMR
• Documents in vaccine, laboratory, and medication inventory logs, and records refrigerator and freezer temperatures as required
• Performs peak flow, hemoglobin, urine dipstick, Accu‑Check, pulse oximeter, visual acuity, and other in‑office procedures per triage policy
• Performs immunizations, injections, and lab draws as ordered by the provider
• Documents all required notes, including patient history and complete medication reconciliation at each visit
• Enters laboratory requisitions, receives results in a timely manner, and maps results through Document Import for provider review
• Maintains quality and aseptic techniques using standard policies and procedures; performs quality control tests per protocol; washes and prepares instruments for sterilization
• Follows OSHA and infection control policies and procedures and documents testing in EMR for proper billing
• Contacts patients to provide reports on completed tests and documents disclosures of protected health information
• Participates in daily care team huddles to ensure efficient communication among the team
• Obtains and transmits outside records for provider review and assists providers during procedures/exams as necessary
• Checks and responds to patient portal messages daily and cares for the fax inbox when not covering other clinics
• Fax referrals, receives, and processes faxes from labs and other test results; copies and transmits We Care referrals
• Utilizes resources cost‑effectively and charges supplies correctly
• Places and returns calls as requested by provider in a timely manner
• Demonstrates priority setting and organizational skills and exhibits punctuality and dependability in attendance and work habits
• Performs CLIA‑waived tests (including hemoglobin and hemoglobin A1C) in the office as needed
• Travels to assigned clinic for coverage when required and completes required tasks of the position
• Performs other duties as assigned by Center Nurse Manager or Chief Nursing Officer

• Frequent sitting at a desk for office work
• Occasional driving of automobiles for outside appointments and meetings
• Continuous use of corrected vision, depth perception, wide field of vision, and color; continuous use of olfactory, auditory, and tactile senses
• This position is very active and requires standing, walking, bending, kneeling, and stooping all day
• Duties require attention to detail, alertness, problem‑solving, tolerance to stress, and exercising sound judgment
• Must frequently lift and/or move items over 30 pounds; carry and handle equipment, supplies, and other materials according to position requirements