Staff Assistant

Staff Assistant

The Staff Assistant role is responsible for providing specialized administrative support and assistance to their Physician. The Staff Assistant performs a variety of clerical and administrative duties related to the delivery of patient care, including answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other duties as required in a fast-paced, customer-oriented clinical environment.

Essential functions include, but are not limited to:

• New Patient Interviews, Data Entry and Appointment Confirmations
• Surgery Authorizations and Scheduling
• Assist Physician with Coding
• Posting of all Surgery Charges and providing copy of OP report to the Billing Coordinator
• Assist the Physician with Patient calls (eg. Medication, questions, PT, disability forms, etc.)
• Oversee Physician's schedule (eg. Clinic, surgery, meetings, ER call, and time off, etc.)
• Prepare Office Charts for clinic
• Maintain files and Medical records
• Coordinate Preparation of Pre-Op Orders
• Arrange payment plans for patient balances
• Schedule Tests (eg. MRI, EMG, Arthrograms, etc.)
• Oversee Receptionist Area on clinic days (eg. Patient flow, posting clinic charges, etc.)
• Work with Billing and Collections Dept. (review EOBs, data entry issues etc.)
• Oversee flow of Physician correspondence, requests for patient medical information and test results to be reviewed by Physician
• Manage individual Physician activities (re-credentialing, meetings, attorney conferences and depos, directly allocated payables, personal calls, mail, new applications, seminar courses, CME and travel)
• Prepare the hospital list for ER call Physician
• Assist Physician in MMI/PPI ratings
• Oversee medical records
• Train and Supervise receptionist

Requirements

Qualifications/License:
None

Education:

High School Diploma or equivalent

Experience:

Minimum one year customer service experience in a medical office environment preferred but not required

Skills:

• Excellent customer service skills.
• Teamwork
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• CPT codes and ICD-10 coding
• Proficient with computer skills including experience with practice management software desired.

Physical Requirements:

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Occasionally lift and/or move over 15 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.