Intake Coordinator

Summary:

The Intake Coordinator is the primary office interface to the Agency’s referral sources and is responsible for receiving the referrals and understanding of all the clinical and service needs of the Agency’s patients. The intake position works with other members of the intake team to ensure optimal patient care and timely service.

• Responsible for processing agency home health referrals in an accurate, timely manner, includes accurately completing data input and client information as listed on referral.
• Ability to determine referrals that need clinical documentation to complete a referral.
• Work in collaboration with all members of the team to ensure timely Starts of Care and Resumptions of Care for all patients.
• Reports all non-admit patients to Administrator /DON.
• Ability to learn and retain medical terminology and protocols.
• Track and follow up with all patients who are pending starts of care.
• Track and follow up with all patients who are currently in hospitals or facilities.
• Coordinate with Liaisons on all patient refusals for care.
• Understand and can effectively explain all services provided by Palms Home Care.
• Attach and scan referral packet and other patient documents.
• Interact with referral sources and sales team regarding new referrals.
• All other duties assigned by supervisor.

• Must be able to use good and sound judgement.
• Must be able to document accurately and appropriately.
• Demonstrate patience, flexibility and a cooperative attitude
• Able to provide excellent customer service
• Able to effectively manage concurrent demands and multi-task
• Detailed oriented
• Familiarity with medical terminology is preferred
• Ability to work well in a team environment
• Must have accurate data entry skills
• Uses critical thinking skills
• Profiecient in Microsoft Office suite and Well Sky.

• Associate’s degree Preferred
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.

• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off
• Paid Holidays

Be part of a growing home health agency making a real difference in patients' lives.

This position requires a background check. All background screenings are conducted in accordance with applicable federal, state, and local laws.