Care Coordinator - Rehab

Are you passionate about helping others and ready for a career where every day truly matters? At Complete Care, we believe in healing with heart — and we’re looking for a compassionate, energetic Care Coordinator Rehab to join our growing team! If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering exceptional care, we’d love to hear from you.

Position

Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

The Care Coordinator:
Rehab supports clinical care by delivering therapies safely and accurately, reinforcing care plan adherence, documenting thoroughly, supporting compliance workflows, and collaborating across departments to optimize patient outcomes.

Summary of Duties:

Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.

Therapy Delivery & Clinical Care Support

· Deliver provider-directed therapies with precision and safety.

· Prepare patients for examinations and explain expectations.

· Document all therapies accurately and in real time.

· Monitor patient tolerance and escalate clinical concerns appropriately.

· Reinforce patient understanding of therapy purpose, expectations, and care progression.

· Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care.

Care Plan Fulfillment & Outcome Support

· Ensure patients receive therapies according to provider-prescribed cadence.

· Identify care plan deviations and escalate to the Lead Care Coordinator.

· Support care plan scheduling through communication with Administrative Care Coordinators.

Documentation & Order Completion

· Document all therapy services accurately in the EHR.

· Ensure therapy documentation supports billing integrity.

· Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.

Insurance, Billing & Pre-Authorization Support (Clinical Coordination)

· Verify accurate patient insurance information during patient visits.

· Escalate missing or unclear authorizations to Administrative Care Coordinators.

· Support billing integrity through complete and timely documentation.

· Identify authorization barriers impacting care and communicate appropriately.

Compliance, Production & KPI Alignment

· Monitor patient attendance and escalate compliance gaps.

· Support KPI goals linked to therapy throughput and care plan adherence.

· Participate in team huddles and workflow discussions.

Team Collaboration & Clinic Support

· Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.

· Assist clinic operations during high-volume moments.

· Support unified patient care and interdepartmental teamwork.

Clinic Culture Expectations

· Model Conscious Leadership behaviors (ownership, curiosity, empathy).

· Demonstrate professionalism, patience, and emotional intelligence.

· Promote a unified, patient-first environment.

Skills & Competencies

· Strong communication and patient engagement skills.

· Attention to detail and consistency in therapy delivery.

· EHR and documentation proficiency.

· Team-oriented mindset and adaptability.

Experience Requirements

Preferred:

· 1–2 years of rehab, therapy, or patient support experience.

· EHR documentation experience.

We will train patient-centered candidates demonstrating reliability and professionalism.

Clinic hours:

• Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM

• T…