Lead Medical Assistant

Job Summary

The Lead Medical Assistant plays a pivotal role in our Primary care healthcare settings by combining clinical expertise with leadership and supportive responsibilities. Serves as a resource to other clinical support staff, MA, LPNs offering clarification on processes, procedures, and skills as needed and able. Provides clinical training and assists with new staff to ensure familiarity with clinical policies/procedures of HFHC.

Helps to coordinate clinical workflow, ensuring essential components and activities of the day are executed and documented, keeping accurate records of activities supporting all healthcare measures and regulations. Ensures and participates in the delivery of compassionate, effective, and high-quality care for patients.

The Lead Medical Assistant plays a pivotal role in our Primary care healthcare settings by combining clinical expertise with leadership and supportive responsibilities. Serves as a resource to other clinical support staff, MA, LPNs offering clarification on processes, procedures, and skills as needed and able. Provides clinical training and assists with new staff to ensure familiarity with clinical policies/procedures of HFHC.

Helps to coordinate clinical workflow, ensuring essential components and activities of the day are executed and documented, keeping accurate records of activities supporting all healthcare measures and regulations. Ensures and participates in the delivery of compassionate, effective, and high-quality care for patients.

• High School diploma or equivalent required, Associate's degree preferred
• At least two years of medical office, clinic, or hospital experience required
• Two years of leadership or training experience is preferred
• State of Florida MA/CNA/LPN Certification
• Current BLS Certificate from nationally recognized organizations that include hands-on skills verification. Online-only or non-recognized certifications are not accepted.
• Strong knowledge of medical terminology, procedures, and equipment.
• Proficiency in EHR systems and clinical workflow optimization.
• Leadership, communication, and multitasking abilities.
• Demonstrates knowledge and understanding of patient privacy rights.
• Professional and customer-focused demeanor
• Ability to work with others in a spirit of teamwork and cooperation
• Ability to adapt easily to changing conditions and work responsibilities
• Ability to influence others to perform their jobs effectively and to be responsible for working with the CNM when making decisions.

• Greets patients and visitors in a friendly, professional manner.
• Completes all tasks as outlined in EMR (i.e., jellybeans) when in staffing.
• Provides coverage for providers and specialty areas when needed.
• Works as a member of the clinical leadership team.
• Provides feedback to the Center Nurse Managers and/ Senior Leaders on the clinical activities relating to daily workflow.
• Assists with assigning team members work schedules in collaboration with the Center Nurse Managers.
• Provides oversight on daily work performance of clinical team to ensure duties are completed accurately, efficiently, and timely, and that all policies and procedures are followed; reports any issues to the Center Nurse Managers.
• Serves as a resource to other clinical support staff, answering questions and offering clarification on processes or procedures, as needed and able.
• Complete safety checks, including AED /Crash cart daily, ensuring adherence to safety, cleanliness, and regulatory standards.
• Trains/assists with training plans for new staff to ensure familiarity with clinical policies/procedures of HFHC.
• Direct Patient Care:
  Takes vital signs, administering injections, drawing blood, and assisting with minor…