F&B Manager- Equestrian Hotel- Equestrian Center- Ocala, FL

F&B Manager
- The Equestrian Hotel
- World Equestrian Center
- Ocala, FL

Job Category:
Food & Beverage – Service

Requisition Number: FBMAN
001684

Location:

Ocala, FL 34482, USA

The World Equestrian Center is seeking an experienced, polished, and operationally driven Food & Beverage Manager to join our luxury hospitality leadership team.

This role is responsible for leading day-to-day shift operations across multiple food & beverage outlets, including Stirrups, Emma’s Patisserie, Yellow Pony Pub & Garden, Horse to Water, and In-Room Dining, while delivering exceptional guest experiences, strong financial performance, and elevated service execution consistent with World Equestrian Center standards.

Reporting directly to the Hotel Assistant Director of Food & Beverage, this position is ideal for a hospitality leader who thrives in dynamic, fast-paced environments and understands how to balance operational excellence, team development, financial accountability, and luxury guest service.

Operational Leadership

• Lead daily food & beverage shift operations across assigned outlets, ensuring seamless service execution and adherence to luxury hospitality standards
• Serve as the acting manager on duty for assigned shifts, making real-time operational decisions to support guest satisfaction and business needs
• Support multi-outlet operational coverage, including Stirrups, Emma’s Patisserie, Yellow Pony Pub & Garden, and In-Room Dining
• Maintain visible floor leadership presence during service periods, proactively engaging with guests and team members
• Ensure all opening, shift transition, and closing procedures are executed consistently
• Respond quickly and professionally to guest concerns, service recovery situations, and operational challenges
• Partner with culinary, stewarding, banquets, and hotel operations teams to ensure smooth cross-functional execution
• Lead, coach, and motivate front-line food & beverage teams to deliver exceptional guest service
• Support the hiring, onboarding, and training of supervisors, shift leads, and hourly team members
• Conduct shift meetings and daily lineups to communicate expectations, priorities, promotions, and service focus
• Provide in-the-moment coaching, performance feedback, recognition, and accountability
• Assist in maintaining staffing plans aligned with business volume and service standards
• Foster a culture of accountability, professionalism, teamwork, and operational excellence
• Ensure uniform, grooming, and appearance standards are consistently upheld

Financial & Business Performance

• Support departmental financial performance through effective labor, scheduling, inventory, and cost management
• Assist in monitoring payroll costs to align with forecasted and actual business levels
• Drive departmental sales performance and identify opportunities to improve profitability
• Support beverage inventory controls, stock management, ordering, and monthly inventory execution
• Monitor operational spending to ensure alignment with budget expectations
• Assist leadership in achieving departmental KPIs, including guest satisfaction, revenue performance, labor efficiency, and cost control

Service Excellence & Standards

• Maintain and enforce all food & beverage service standards, SOPs, and operational procedures
• Ensure compliance with food safety, sanitation, cleanliness, and health regulations
• Monitor service flow, team readiness, product quality, and guest touchpoints throughout shifts
• Support continuous improvement of service delivery, operational execution, and guest satisfaction metrics
• Protect and elevate the luxury guest experience at every interaction

Compliance & Safety

• Ensure compliance with company policies, operational procedures, and all federal, state, and local regulations
• Maintain a safe working environment for guests and team members
• Complete incident and accident reporting accurately and promptly
• Support proper handling, storage, and maintenance of equipment, inventory, and supplies
• Maintain complete familiarity with resort services, amenities, and outlet offerings

Qualifications

• Minimum 3+ years of progressive food & beverage management experience in full-service restaurants, hotels,…