Front Desk Clerk- Hilton Ocala

Guest Service Agent Hilton Ocala | Meyer Jabara Hotels About Us

At Meyer Jabara Hotels
, we believe our associates are the heart of our success. We have built a reputation as an employer of choice by attracting talented hospitality professionals who are passionate about delivering exceptional guest experiences. Our culture empowers associates to grow professionally while making a meaningful impact on hotel performance and guest satisfaction.

Do you have the J Quality?

Learn more about our culture and values:

Hilton Ocala is one of four Meyer Jabara Hotels properties in Florida. Our beautiful 196-room hotel features six spacious event rooms and a stunning outdoor tent venue, making us a top destination for weddings, meetings, and special events.

We are currently seeking an energetic and guest-focused Guest Service Agent to join our Front Office team.

The Guest Service Agent serves as the first point of contact for hotel guests and plays a critical role in creating an exceptional arrival and departure experience. This position is responsible for guest check-in and check-out procedures, handling reservations, processing payments, responding to guest requests, and providing outstanding service throughout the guest stay while supporting Hilton brand standards.

• Welcome guests in a professional, friendly, and timely manner.
• Register guests upon arrival and process departures efficiently and accurately.
• Respond to guest service requests and inquiries promptly.
• Assist with group arrivals and departures.
• Listen for and anticipate guest needs and concerns.
• Handle guest complaints appropriately and elevate concerns when necessary.
• Provide information regarding hotel amenities, services, and local attractions.

• Process guest payments according to established policies and procedures.
• Maintain and balance shift work and cash drawers.
• Handle incoming phone calls using established Hilton greeting standards.
• Book and modify guest reservations as needed.
• Maintain daily logs and communicate important information between shifts.
• Review Front Office logbooks and communication platforms regularly.
• Maintain accurate information regarding room availability, reservations, guest requests, and messages through hotel systems. Sales & Revenue Generation

• Promote and upsell guest rooms and hotel services according to company standards.
• Assist walk-in guests by identifying room options and maximizing revenue opportunities.
• Promote Hilton Honors membership and assist guests with enrollment.

• Notify supervisors of incidents affecting guest satisfaction or hotel operations.
• Review guest feedback platforms and alerts as assigned.
• Monitor guest requests and ensure timely follow-up and resolution.
• Work closely with hotel departments to provide seamless service throughout the guest experience.

• Fluent in English with strong verbal and written communication skills.
• Strong customer service skills and professional demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency.
• Ability to work flexible schedules, including weekends and holidays.

• Previous customer service experience.
• Previous hotel Front Desk experience.
• Hilton brand experience.
• Bilingual or multilingual abilities.

• Work is primarily performed in the hotel lobby and Front Office area.
• Frequent standing and walking throughout scheduled shifts.
• Regular use of computers, telephones, printers, key machines, copiers, and other office equipment.
• Frequent reaching, bending, twisting, and handling of materials.
• Ability to lift and carry up to 50 pounds frequently as needed.
• Ability to perform essential job functions with or without reasonable accommodation.

• Growth opportunities within a respected hospitality organization.
• Comprehensive training and development programs.
• Supportive and collaborative work environment.
• Opportunity to work for a leading Hilton-branded property.
• Associate recognition programs and team-focused culture.
• Be part of a company committed to delivering exceptional guest experiences.

Employment is contingent upon the successful completion of a background check and any applicable pre-employment screenings, consistent with company policies and applicable laws.

Meyer Jabara Hotels is proud to be an Equal Opportunity Employer. We…