IT Applications Analyst

The IT Applications Analyst is primarily responsible for the implementation, maintenance, and security of software applications and the servers they reside on. This role involves creating detailed reports for customers using SQL, PowerBI, and other database technologies. The IT Applications Analyst will work closely with vendors and administrators for application troubleshooting and updates and coordinate with internal IT teams and agency personnel to ensure seamless integration and maintenance.

• A. Abide by the "Law Enforcement Code of Ethics."
• B. Install, configure, and maintain software applications across the organization to ensure they are up to date and secure.
• C. Provide day-to-day support for software applications, resolving user issues and ensuring smooth operation.
• D. Monitor application performance and stability, identifying and addressing potential problems.
• E. Coordinate with internal IT teams and agency personnel for application updates, maintenance, and system enhancements.
• F. Develop detailed reports for customers using a variety of technologies.
• G. Support the operations and upkeep of agency database systems.
• H. Develop and deliver training sessions and materials to educate users on new and existing applications.
• I. Create and maintain comprehensive documentation for applications.
• J. Implement and maintain security measures to protect applications and data from unauthorized access and vulnerabilities.
• K. Ensure compliance with relevant security policies, regulations, and licensing requirements.
• L. Liaise with software vendors for support, upgrades, and licensing.
• M. Keep up to date with the latest trends and best practices in application and database management.
• N. Make recommendations for improvements and upgrades to software applications.
• O. Assist in the evaluation and selection of new software and tools to enhance business processes and support organizational growth.
• P. Develop and implement automation scripts and tools to streamline application management and improve operational efficiency.
• Q. Consistently creates and keeps tickets up to date. Information put into tickets is accurate.
• R. Maintain accurate inventory and track assets through their lifecycle. Provides up to date and accurate assessments of licensing, usage buffers, service life, and support contracts.
• S. Perform other related duties, as assigned, including modified schedule or temporary re‑assignment during declared emergency or activations, as determined by the Sheriff.

• Demonstrates excellent customer service and professionalism. No ongoing pattern of negative feedback.
• Maintains responsive and solution focused communications with all users.
• Applies a security first approach in all duties. Follows least privilege principles and reports anomalies. Actively participates in security response efforts. Successfully completes security and phishing tests.
• Demonstrates respect toward peers and managers. Addresses disagreements professionally. Does not undermine leadership or colleagues. Maintains a positive and collaborative attitude within the IT department.
• Communicates effectively with stakeholders, peers, and vendors. Keeps others informed on status and impacts of work. Assists peers and contributes to team improvement. Participates and can be depended upon in emergency after-hours situations.
• Stays focused and delivers high quality work on time and meets deadlines. Proactively prevents delays and removes roadblocks. Consistently plans and prioritizes tasks so that meaningful work is always in progress.
• Shows initiative to learn new technologies and practices. Demonstrates capacity to read documentation and apply new knowledge independently. Strives to be a subject matter expert.
• Keeps IT systems and spaces clean and maintained. Prevents and actively seeks to reduce technical debt. Ensures minimal system downtime through architectural and process improvement.
• Delivers maintainable and reliable solutions to improve system functionality, performance, and stability.
• Solves complex problems with precision, even under pressure. Shows commitment to the profession by always maintaining a high standard of technical…