Senior Systems Analyst

This is a professional and technical position involved in systems analysis, evaluation, design, programming, implementation, and support of the City’s application systems.

• Reviews, analyzes, modifies, and maintains application systems and associated databases which may include design, programming, testing, debugging, documenting, and installing.
• Gathers requirements from users, details application design, creates specifications, and may develop code for new programs, program enhancements, and database access in both on-line and batch environments.
• Prepares clear and concise technical documentation and functional user documentation.
• Assists in the evaluation and implementation of third‑party software applications and development tools where appropriate.
• Defines all data and system interface requirements affected by new applications.
• Conducts thorough testing of new and modified applications prior to implementation.
• Coordinates implementation of new and modified applications with the user department, ensuring satisfactory results.
• Provides end user training on new applications or application enhancements.
• Provides support to end users on a variety of issues. Troubleshoots issues with existing or developed systems and works with appropriate resources to resolve them. Responds to telephone calls, email, and personnel requests for application support. Tracks and monitors problems to insure timely resolution.
• Provides supervisor with progress/status updates on a regular basis and ensures supervisor is informed of any scheduling delays or conflicts.
• Position subject to on call.
• Position must be able to assist with other helpdesk issues as needed.
• Remains cognizant of and works towards department mission and goals.
• Shares tips, techniques, and information with peers.
• Attends and participates in various meetings as required.
• Performs software installation or computer room operations duties as needed.
• Performs other work as assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Graduation from an accredited 4‑year college or university with major coursework in Information Technology and Business or related field required.
• Minimum of 7 years of paid experience of a progressively responsible nature in Application Systems Development/Support and Database Management.
• An equivalent combination of training and professional experience may substitute for educational requirements.

• Must possess and maintain a valid Florida Operator Driver's License with an acceptable driving record.

Ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Advanced: 10‑Key, Alphanumeric Data Entry, Database, Programming Languages, Word Processing/Typing. Intermediate:
Accounting, Contact Management, Enterprise Resource Planning, Human Resources Systems, Payroll Systems, Presentation/PowerPoint, Spreadsheet.

Must have knowledge of application programming languages and/or system development tools relevant to the IT area supported which includes one or more of the following: SQL…