Dispensary Associate

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the Tru Experience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer’s profile.
• Maintain a clean and well‑stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role (additional responsibilities).
• Assist with processing all online orders, including deliveries, in a 2‑hour timeframe (additional responsibilities).

• High‑school diploma or equivalent
• Minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Prior cash handling experience
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities at various seniority levels
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be able to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver’s license and a clean driving record to fulfill the Delivery Driver role
• Must be able to pass a comprehensive background record check.