Shop Service Technician III - CAT Rental Store

Primary Job Role

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
• Attends and successfully completes required technician training classes.
• Diagnoses and performs designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in the assigned area in a neat and orderly fashion, constantly looking for ways to improve methods of work, work area and safety standards.
• Researches repair needs and orders parts as needed.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Approaches work in a positive manner and maintains conduct that is supportive of the work team, contributing by accomplishing tasks on time while maintaining safety and quality expectations.
• Assists with maintaining proper facility appearance and shop conditions by following contamination control guidelines and performing general maintenance duties.
• Performs other duties as assigned.

• Safety
  :
  Fully supports, encourages and follows safe work behavior, considering safety paramount.
• Job Specific Skills
  :
  Demonstrates required depth and mastery of knowledge and skill associated with the job as identified in LMS and other sources.
• Communication
  :
  Uses active listening skills, conveys information clearly, and ensures communication is effective and accurate.
• Takes Initiative
  :
  Resolves issues without direction, seeks perspectives, makes timely decisions, and facilitates change when needed.
• Results Oriented
  :
  Maintains urgency and commitment to achieve desired results, stays focused and uses efficient methods.
• Confidence and Drive
  :
  Confident in own ideas, shows a "can‑do" attitude, and drives tasks through to completion.
• Adaptability
  :
  Adapts to changing business needs and finds alternative ways to reach goals.
• Credibility
  :
  Demonstrates reliability, trustworthiness, honesty, and personal responsibility for quality and timeliness.
• Personal Development
  :
  Takes responsibility for learning by acquiring and refining technical and professional skills.

• Formal
  
  Education:
  
  High School diploma or GED.
• Experience:
  
  1–2 years.
• Required Credentials:
  Completed all required training curriculum to be designated a Tech III; able to comprehend written material and communicate orally and in writing.
• Not Required But Highly Desired Criteria:
  Proficient in the use of a computer, Microsoft Office products and relevant dealer software programs.

• Job requirements frequently change requiring re‑training once or more per year.

• Problem Solving:
  Ability to solve problems with limited guidance.
• Creativity:
  Generate solutions or improve effectiveness within established boundaries.
• Autonomy:
  Regular monitoring with discretion in decision‑making and setting priorities.

• Stress Load
  :
  Occasional exposure (less than 20% of the time).
• Workload
  :
  Fluctuation in priorities, complexity, and quantity of work.
• Work Schedule
  :
  Typically performed during regular business hours; occasional nights, holidays, and weekends.

• NA – Not Applicable.
• O – Occasionally (up to 3 hours/day).
• F – Frequently (3–6 hours/day).
• C – Constantly (6–8 hours/day).
• F Climbing.
• O Balancing.
• O Stooping.
• F Kneeling.
• F Crouching.
• F Crawling.
• F Reaching.
• C Standing.
• F Sitting.
• F Walking.
• O Feeling.
• F Fingering.
• F Grasping.
• F Repetitive Motion.
• C Talking.
• C Hearing.
• F Pushing – up to 25 lbs.
• F Pulling – up to 25 lbs.
• F Lifting – up to 25 lbs.
• O Pushing – 26–50 lbs.
• O Pulling – 26–50 lbs.
• O Lifting – 26–50 lbs.
• O Pushing – over 50 lbs.
• O Pulling – over 50 lbs.
• O Lifting – over 50 lbs.

• NA – Not Applicable.
• O – Occasionally (up to 3 hours/day).
• F – Frequently (3–6 hours/day).
• C – Constantly (6–8…