Office Manager

Overview

Location
:
Ocala, FL

Company
:
Culligan by Consolidated Water Group

Classification
:
Full-Time, Salaried (Exempt)

Culligan is the world’s leading water expert, delivering high-quality water solutions to residential, commercial, and industrial customers. We are currently seeking a detail-oriented, customer-focused Office Manager to play a critical role in the daily operations of one of our branches. This position is ideal for a proactive leader who thrives in a fast-paced environment, enjoys balancing administrative oversight with customer and financial support, and can serve as a trusted operational partner to branch leadership.

As the Office Manager, you’ll ensure smooth office operations while supporting customers, staff, and leadership.

Key responsibilities include:

• Serve as the manager-on-duty as needed, ensuring consistent office coverage and support
• Supervise front office and clerical staff, including scheduling, task assignments, coaching, performance feedback, and hiring support
• Partner with the General Manager on billing reviews, expenditures, and budget considerations
• Coordinate with field teams to support daily operational needs

• Act as the escalation point for complex customer concerns and resolve issues professionally and efficiently
• Handle inbound calls, sales lead follow-ups, work order reviews, discounts, and invoice accuracy
• Support collections efforts as needed

• Manage accounts payable and ensure timely vendor payments
• Maintain accurate financial records and support audits and reporting
• Monitor office processes to ensure accuracy, efficiency, and compliance

• Serve as the branch expert for the IFS (Integrated Field Service) system
• Train office staff on IFS best practices and updates
• Partner with corporate and regional teams on system enhancements

• Support and complete special projects and additional assignments as requested by leadership

• Associate or Bachelor’s degree in Accounting, Business, Finance, or a related field (or equivalent experience)
• 2+ years of business office experience required; 3–5 years of office management, finance, or accounting experience preferred
• Working knowledge of accounting, billing, collections, and expense management
• Strong communication, organization, and decision-making skills
• Proven ability to lead, coach, and manage performance
• Proficiency in Microsoft Office and office systems

We offer competitive compensation and a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off
• Additional voluntary benefits

Culligan is proud to be an Equal Employment Opportunity Employer
. We are committed to fostering an inclusive workplace where all employees feel valued and supported.

Ready to make a difference behind the scenes while supporting a mission that matters? Apply today.