Quality Assurance Manager - Notional

Job Summary

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career!

* Position contingent upon successful contract award.

TBD

T2
- Moderate Risk Public Trust (MRPT)

The Quality Assurance Manager is responsible for overseeing and implementing quality control and compliance programs within an ICE detention facility. This role ensures that all operation’s meet ICE Performance Based National Detention Standards (PBNDS), federal regulations, and contractual obligations, while promoting continuous improvement and accountability. This also includes safety regulations, implementing safety protocols, performing audits of programmatic procedures, and works directly with the Facility Director, supervisors, and stakeholders to facilitate process improvement and develop new procedural requirements.

This role also involves risk assessment, training, and emergency preparedness to protect staff, detainees, and facility operations.

• Develop, implement, and monitor quality assurance policies and procedures across all departments.
• Conduct regular audits and inspections to assess compliance with ICE detention standards.
• Analyze operational data and incident reports to identify trends and areas for improvement.
• Collaborate with department heads to resolve deficiencies and implement corrective actions.
• Maintain documentation of audits, inspections, and compliance reports.
• Train staff on quality assurance protocols, compliance requirements, and best practices.
• Serve as liaison with ICE Office of Detention Oversight (ODO), Office of Professional Responsibility (OPR), and other oversight entities.
• Lead internal investigations related to service complaints, safety incidents, or non-compliance.
• Support accreditation and certification efforts, including PREA and other federal programs.
• Promote a culture of accountability, transparency, and continuous improvement.
• Ensure compliance with OSHA, DHS, and other relevant safety standards.
• Maintain records and documentation related to safety activities, inspections, and incidents.
• Coordinate with facility management and security teams to address safety concerns.

• Bachelor's degree in Criminal Justice, Public Administration, Quality Management, or related field.
• 3-5 years of safety and quality management experience in corrections or command center environments.
• DHS SSBI clearance or eligibility to obtain one.
• Strong knowledge of ICE detention standards, federal regulations, and audit procedures.
• Excellent analytical, organizational, and communication skills.
• Experience with incident tracking systems and quality management software.
• Must be at least 21 years of age.
• Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years.

• DHS or ICE experience.
• Safety certification such as Construction Health and Safety Technician (CHST) or Occupational Health and Safety Technician (OHST) through Board of Certified Safety Professionals.
• Quality certification such as Certified Manager of Quality - Organizational Excellence (CMQ/OE) through American Society of Quality.
• CPR/First Aid certification.
• Bilingual (English/Spanish or other relevant languages).
• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
• Ability to travel.

• Ability to ascend/descend stairs.
• Ability to lift up to 30 lbs.
• Exposure to operational emergencies and sensitive investigations.
• Work is performed in a secure detention facility.
• May require availability for evening, weekend, and on-call hours.

Acuity International is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.