Heating, Ventilation, and Air Conditioning Manager

AC Service Today is hiring a hands-on General Manager to run day-to-day operations for a residential & light commercial HVAC company in Ocala, FL.

About AC Service Today

AC Service Today is a residential and light commercial HVAC company serving Ocala and surrounding areas for over 30 years!

We’re entering a new phase focused on stability, consistency, and operational excellence, and we’re hiring ahands-on General Managerto run the business day-to-day.

This is a real operating role — not a desk job, not a tech-first role, and not corporate babysitting.

The Role

The General Manager ownspeople, process, performance, and profit.

You’ll take over many responsibilities historically handled by ownership and act as the operational leader of the business.

You are accountable for:

• Day-to-day operations
• Team performance and accountability
• Financial discipline and margins
• Clean processes and follow-through

What You’ll Be Doing

Operational Leadership

• Own daily operations across service, maintenance, and installs
• Ensure technicians are scheduled properly, productive, and supported
• Enforce SOPs and operating standards
• Resolve real operational issues escalated by dispatch or field teams
• Drive consistency, urgency, and accountability

Key Metrics

• Jobs completed per tech per day
• Callback rate
• On-time arrival %
• Review weekly and monthly P&Ls
• Monitor install pricing, discounts, and true gross margins
• Approve pricing within guidelines
• Ensure tickets, deposits, and payments are processed correctly
• Maintain clean, timely financial reporting

Key Metrics

• Gross margin (service vs. install)
• Average ticket size
• Oversee service-to-install handoffs
• Ensure techs properly identify and flag sales opportunities
• Support or manage comfort advisors / sales reps
• Track close rates, average install value, and financing usage

Key Metrics

• Close rate
• Average install value
• Lead technicians, office staff, and sales teams with clear expectations
• Run weekly team meetings and 1-on-1s
• Coach underperformance early and directly
• Participate in hiring, onboarding, and terminations
• Build a culture of professionalism, urgency, and accountability

Office, Dispatch & Admin Oversight

• Improve dispatch efficiency and scheduling logic
• Ensure tickets are closed, billed, and uploaded on time
• Oversee inventory ordering and replenishment
• Validate payroll inputs prior to submission
• Reduce single points of failure in office operations

Process Improvement & Scale Readiness

• Help document, refine, and enforce SOPs
• Implement performance dashboards and reporting cadence
• Support CRM and technology adoption
• Reduce owner dependency and prepare the business to scale

Top Requirements (Read This Carefully)

These arenon-negotiablefor this role.

• HVAC Experience
• 5–10 years in HVAC or home services operations
• Prior General Manager (preferred), Service Manager, Ops Manager, or similar leadership role
• Ready to own outcomes — not just manage tasks
• Comfortable being the final operational decision-maker
• Florida HVAC License - Active strongly preferred
• OR you are already well into the processof obtaining one
• If you are not close to licensure, this role will not be a fit
• You can read, understand, and explain a P&L
• You understand margin, labor efficiency, and pricing discipline

Core Values (Non-Negotiable)

We move fast and take culture seriously.

• Do what you say you’re going to do
• Be a team player
• Strive to exceed expectations
• Be accountable and reliable
• Integrity above all else

If this excites you, great.

If it doesn’t, this won’t be a fit — and that’s okay.

This Role Is NOT

• Not absentee or remote management
• Not corporate bureaucracy

This is ahands-on operating GM rolewith real responsibility and real upside.

• Thank you for your interest! Please visit  to find out more.