Senior Community Manager

Company Overview

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living’s portfolio spans multifamily, single‑family rental, affordable housing, build‑to‑rent, active adult, and student housing divisions.

Community Manager

The Community Manager oversees the entire operations of a housing community under the supervision of the Regional Manager. Responsibilities include managing personnel, leasing, maintenance, financial, administrative, and risk management functions to ensure compliance with Asset’s policies, safety and fair housing guidelines, and liability concerns.

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on‑site staff
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Monitor the timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure staff leasing techniques are effective and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs
• Effectively show, lease, and move in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Will head emergency team for the property; ensure proper response and handling of all property emergencies
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are completed in a timely manner
• Plan for and utilize property resources, equipment, and supplies economically
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency

• High School Diploma or Equivalent;
  Bachelor’s degree preferred or four‑year experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on‑site software functions; basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements

While performing the duties of this job, the employee is regularly required to communicate with others, repeat motions that may include wrists, hands, and/or fingers, assess the accuracy and thoroughness of the work assigned, and be able to work overtime, weekends, and night hours (emergencies). The employee is frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one work site to another.

The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and other equipment, work in confined or overhead positions, lift and place…