Service Manager

* Service Manager - Ocala, FL

* Lead a high performing team. Shape the customer experience. Grow your career.

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership - someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.

As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.

The Service Department is the heartbeat of the dealership. The Service Manager sets the tone - building clear processes, strong communication, and a team culture grounded in our Core Values:
Honor, Readiness, Victory, and Loyalty.

In this role, you will:

* Lead a service team with clarity, coaching, and accountability

* Strengthen long-term customer relationships through consistency & trust

* Drive productivity, technician development, and operational excellence

* Increase profitability through staffing efficiency & quality standards

* Ensure the department delivers reliable, high-quality workmanship

* Foster collaboration with other departments to support dealership success

* Key Responsibilities

* Manage daily operations of an efficient, profitable Service Department

* Build strong customer relationships through clear communication and followthrough

* Support and guide technicians through training, development, and performance feedback

* Uphold warranty guidelines and ensure accurate documentation

* Maintain high product and technical knowledge to support the team

* Identify opportunities to improve productivity and reduce costs

* Maintain departmental organization, workflow, and adherence to processes

* Collaborate with other departments to achieve dealership goals

* Champion a culture of teamwork, respect, and continuous improvement

* Required Qualifications

* 5+ years of technical experience in the medium/heavyduty truck industry

* Technician training such as ASE and/or OEM certifications (desired)

* Strong internal and external customer service abilities

* Familiarity with warranty processes and guidelines

* Proven ability to lead others in a positive, empowering way

* Strong written and verbal communication skills

* High degree of product and technical knowledge

* Strong organizational abilities and comfort with multitasking

* Preferred Qualifications
* * Working knowledge of Microsoft applications used at this location

* Commitment to personal and professional development

* Knowledge of International and supplier warranty policies

* Ability to support teamwork and a respectful, collaborative environment

A comprehensive, people first benefits package includes:

* 8 Paid Holidays
• PTO
• Vacation
• Paid Birthday Off

* Work-life balance focus
* $500 Employee Referral Bonus

* Mentorship & Internship Programs

* Paid Training & Certification Reimbursements

* 401(k) with Employer Match (Fidelity)

* Medical / Dental / Vision Options

* Life & AD&D Coverage

* Supplemental Life Insurance

* Short Term & Long Term Disability Options

* 24/7 Access to Teladoc

* Free & Confidential Employee Assistance Program

Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.

* Ready to make an impact? Apply today.*