Director of Operations | Gainesville & Ocala

Director of Operations | Gainesville & Ocala

Position Summary

The North Central division of Florida Orthopaedic Institute, part of Orthopaedic Solutions Management (OSM), is seeking an experienced and collaborative Director of Operations to lead day-to-day operations across our growing physician practice locations. This leader will drive operational excellence, patient experience, employee engagement, physician partnerships, financial performance, and continuous process improvement in a fast-paced, multi-site healthcare environment.

The Director of Operations provides strategic and operational leadership while maintaining a visible presence across the region. This role partners closely with physicians, executive leadership, and support departments to ensure exceptional patient care, strong team performance, regulatory compliance, and long-term organizational growth. The ideal candidate is a servant leader who enjoys developing teams, building culture, solving problems, and balancing strategic planning with hands-on operational execution.

Key Responsibilities

• Provide leadership, supervision, and operational oversight for regional management teams and clinic operations.
• Collaborate with executive leadership to develop and execute strategic plans, growth initiatives, and operational priorities.
• Evaluate workflows, staffing models, and operational processes to improve efficiency, productivity, and quality of care.
• Serve as a key stakeholder in the evaluation, implementation, and optimization of healthcare technology solutions.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Recruit, coach, develop, and retain high-performing leaders and teams.

• Lead day-to-day operations across multiple physician practice locations.
• Partner with physicians and divisional leaders to optimize patient flow, scheduling, staffing, and specialty services.
• Identify and implement process improvements that enhance operational efficiency, patient satisfaction, and quality outcomes.
• Promote a culture of safety, service excellence, and accountability.
• Develop and implement operational procedures and communication processes that improve both employee and patient experiences.
• Plan, organize, implement, and evaluate operational projects and initiatives from conception through completion.
• Represent the organization through community partnerships, professional associations, and regional initiatives.
• Participate in Operations Committee and leadership meetings and communicate organizational priorities effectively.

• Maintain accountability for regional financial performance and operational outcomes.
• Utilize financial, operational, and productivity data to support sound decision-making.
• Monitor key performance indicators (KPIs), identify performance gaps, and implement corrective action plans.
• Partner with Finance to develop, manage, and monitor annual operating budgets.
• Drive year-over-year operational improvements and align departmental performance with organizational goals.

• Partner with Human Resources on workforce planning, employee relations, leadership development, and succession planning.
• Collaborate with Marketing to support physician growth initiatives and organizational expansion.
• Work closely with Information Technology, Compliance, Revenue Cycle, and other support departments to ensure organizational alignment and operational effectiveness.
• Build collaborative relationships with physicians, leaders, and staff throughout the organization.

• Ensure compliance with federal, state, and local regulations, accreditation standards, privacy requirements, and organizational policies.
• Monitor regulatory changes and operational risks and implement processes to support compliance.
• Support organizational preparedness for audits, inspections, and regulatory reviews.
• Perform additional duties as assigned in support of organizational objectives.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field required.
• Master's degree (MBA, MHA, MPH, or related field) preferred.

Experience

• Minimum of five years of progressive healthcare operations leadership experience required.
• Experience leading multi-site physician practice operations preferred.
• Experience managing financial performance, productivity metrics, and operational KPIs.
• Demonstrated success developing and leading high-performing teams.
• Experience collaborating with physicians, clinical leaders, and executive leadership.
• Experience driving process improvement and operational efficiencies.

Preferred Qualifications

• Orthopedic or specialty practice experience preferred but not required.
• Experience in ambulatory care, physician practice management, or multi-site healthcare operations.
• Lean, Six Sigma, or process improvement certification preferred.
• Experience with electronic health records (EHR), practice management systems, and healthcare technology platforms.

Why Join NCF?

At North Central Florida division of Florida…