Community Events Manager

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions, and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

Wire 3 is seeking a Community Events Manager to own Wire 3’s presence on the ground in an assigned region. Reporting to the Sr. Community Events Manager, you are Wire 3’s face in your markets — at the schools, the festivals, the civic events, the open houses, and inside the local Nextdoor and Facebook groups where neighbors talk about their internet.

This is not a desk job. You will spend most of your week in the field building relationships, running events, responding to community conversations online, and gathering competitive intelligence on the ground. You will coordinate locally with Sales, Field Services, Operations, and Government Affairs to make sure every interaction reinforces that Wire 3 cares in and for the communities we serve.

• Plan, staff, and execute local events across your region including both brand events (schools, festivals, civic gatherings, parades) and conversion events (open houses, neighborhood demos, pre-order sign-up drives)
• Build and maintain an event calendar per market that aligns with construction milestones, market launches, and locally relevant community moments
• Develop and maintain an event contact list per market covering Sales, Field Services, Operations, and Government Affairs so the right people are pulled in at the right time
• Replicate Wire 3 event models and adapt them to local context in your assigned markets
• Document what works in a repeatable event kit — materials lists, staffing plans, run-of-show templates, signage, and follow-up scripts — so new community managers can ramp quickly
• Represent Wire 3 in person at events as the local face of the brand; build relationships with HOAs, civic organizations, school PTAs, chambers of commerce, and other community institutions
• Identify, join, and actively participate in Nextdoor neighborhoods, Facebook neighborhood and community groups, and other local online forums across your region
• Provide event updates on Wire 3 social media channels through photography, videography, and brief write-ups
• Monitor community conversations daily for questions about internet service, complaints about competitors, posts asking for recommendations, and any mentions of Wire 3; respond promptly, helpfully, and in-brand
• Coordinate with the Brand Creative Lead and Sr. Community Events Manager on standardized response language, escalation paths, and approved messaging so the brand voice stays consistent across markets
• Flag patterns in community conversation — repeated complaints, competitor moves, neighborhood-level interest spikes — to marketing and operations leadership
• Track engagement metrics including groups joined, responses posted, sentiment of interactions, and inbound leads attributed to community engagement
• Own the competitive intelligence sweep for your assigned market areas — tracking competitor pricing, promotions, offers, and bundles on a monthly cadence
• Monitor competitor service area expansions; document competitor brand positioning, creative, door-to-door scripts, mailers, and digital ads as encountered in the field
• Poll local Wire 3 teammates regularly for the intel they pick up door-to-door and on job sites; track customer sentiment about competitors on Nextdoor, Facebook groups, Google reviews, and other public channels in your markets
• Other duties as assigned