Center Nurse Manager

Job Summary The Center Nurse Manager is responsible for the delivery of high-quality patient care by organizing, directing and planning the clinical operations of the clinical support staff within the Heart of Florida Health Centers. They ensure staff adherence to organizational policies and procedures and competence in the performance of clinical skills. Oversees supply, medication and vaccine inventory management and ensures all medical and clinical equipment is calibrated and operational.

Creates a cohesive team that mentors, supports and communicates openly and holds each other accountable no matter what department collaborating with. The Center Nurse Manager reports to and assists the Chief Nursing Officer with day-to-day clinical management.

Qualifications and Requirements Current licensure as an RN with at least 3-5 years of nursing leadership experience

Experience in FQHC setting and physician practice preferred.

Skilled in the provision of primary care or at least 2 years of bedside nursing hospital experience

Skilled in procedures such as phlebotomy, EKGs, handling of urgent care, assisting with emergencies, preparing patients for exams, assisting with physical examinations, preparation of specimens for lab, administration of injections and other necessary drugs in adherence to providers written orders

Patient care instruction and telephone triage is expectedA person in this position must be a visionary with supervisory experience, mature judgment, good leadership, interprofessional, communication and computer skills are a must

The ability to delegate responsibilities, create a climate of teamwork, and ensure accountability among those supervised

Must maintain current BLS certification from nationally recognized organizations that include hands-on skills verification. Online-only or non-recognized certifications are not accepted.

Must demonstrate excellent internal and external customer service skills

The nurse manager must demonstrate an understanding of the intent, and follow standards, guidelines and protocols related to achieving and maintaining certifications by outside agencies

Must demonstrate a personal and professional commitment to Heart of Florida Health Center and its Mission Statement Ability to provide bilingual patient care is a plus Essential Functions Must be able to perform all essential functions of a registered nurse in alignment with the Florida Board of Nursing Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements

Maintains nursing guidelines by assisting with writing and updating policies and procedures and communicating changes to his/her assigned team Maintains nursing operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures

Assures quality of care by assisting in developing and interpreting philosophy and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments

Maintains nursing staff by assisting in recruiting, retention, selection, orienting, and training clinical support staff

Coaches, counsels, and disciplines clinical support staff as needed.

Plans, monitors and appraises job results while also completes skills validations on medical assistants, licensed practical nurses, phlebotomists, and clinical team leads

Establishes a compassionate environment by providing emotional and psychological support to patients, staff and families.

Responsible for ensuring that clinical support staff are able to perform the basic skills specific to their role and in accordance with their licensure and certification

Responsible for ensuring telephone triage, fax inbox monitoring, and employee attendance is executed according to policy and procedure

Collaborates with clinical and operational team to assist with calling patients to reschedule appointments when needed

Responsible for ensuring clinical support staff are able to receive and relay accurate information between patient and provider, provider to patient; able to communicate and document accurate information with regard to medications, referrals, patient information and scheduling

Responsible for evaluating patient flow and efficiency of the practice, as it pertains to the clinical support staff and make appropriate adjustments and recommendations. Center Nurse Manager will coordinate with Center Managers and Clinical Team Lead Protects patients and employees by developing and interpreting infection control policies and protocols; enforcing medication administration regulations and vaccine storage and handling procedures

Maintains patient confidence and protects operations by monitoring confidential information processing-maintaining strict adherence with all HIPAA regulations

Audits patient records for…