Center Nurse Manager

Job Summary

The Center Nurse Manager  is responsible for the delivery ofhigh-quality patient care by organizing, directing and planning theclinicaloperations of the clinicalsupportstaff within the Heart of Florida Health Centers.

They ensure staff adherence to organizational policies and procedures and competence in the performance of clinical skills.

Oversees supply, medication and vaccine inventory management and ensures all medical and clinicalequipmentis calibrated and operational.

Creates a cohesive team that mentors, supports and communicates openly and holds each other accountableno matter what departmentcollaboratingwith.

The Center Nurse Manager reports to andassiststhe Chief Nursing Officer with day-to-day clinical management.

• Current licensure as an RN with at least 3-5years ofnursing leadership experience

• Experience in FQHC setting and physician practicepreferred.

• Skilled in the provision of primary care or at least 2 years ofbedside nursinghospitalexperience

• Skilled in procedures such as phlebotomy, EKGs, handling of urgent care,assisting with emergencies, preparing patients for exams,assisting with physical examinations, preparation of specimens for lab, administration of injections andother necessary drugsin adherence to providerswritten orders

• Patient care instruction and telephone triage is expected

• A person in this position must be a visionary with supervisory experience, mature judgment, good leadership, interprofessional, communication and computer skillsarea must

• The ability to delegate responsibilities, create a climate of teamwork,and ensure accountability among those supervised

• MustmaintaincurrentBLS certification from nationally recognized organizations that include hands-on skills verification. Online-only or non-recognized certifications are not accepted.

• Mustdemonstrateexcellent internal and external customer service skills

• The nurse manager mustdemonstratean understanding of the intent, and follow standards, guidelines and protocols related to achieving andmaintainingcertifications by outside agencies

• Mustdemonstratea personal and professional commitment to Heart of Florida Health Center and its Mission Statement

• Ability to provide bilingual patient care is a plus

• Must be able to perform all essential functions of aregisterednursein alignment with the Florida Board of Nursing

• Identifiespatient service requirements byestablishingpersonal rapport with potential and actual patients and other persons in a position to understand service requirements

• Maintains nursing guidelines byassistingwith writing and updating policies and procedures and communicating changes to his/herassignedteam

• Maintains nursing operations by initiating,coordinating and enforcing program,operational and personnel policies and procedures

• Assures quality of care byassistingin developing and interpreting philosophy and standards of care; enforcing adherence tostateboard of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments

• Maintains nursing staff byassistingin recruiting, retention,selection, orienting, and training clinical support staff

• Coaches, counsels, and disciplines clinical support staff as needed.

• Plans,monitors and appraises job results while also completes skills validations onmedical assistants, licensed practical nurses, phlebotomists, and clinical team leads

• Establishes a compassionate environment by providing emotional and psychological support to patients,staffand families.

• Responsible for ensuring that clinical support staffare able toperform the basic skills specific to their role andin accordance withtheir licensure and certification

• Responsible for ensuring telephone triage, fax inbox monitoring, and employee attendanceis executed according to policy and procedure

• Collaborates withclinicaland operational team toassistwith calling patients to reschedule appointmentswhen needed

• Responsible for ensuring clinical support staffare able toreceive and relayaccurateinformation between patient and provider, provider to patient; able to communicate and…