Hourly Shift Coordinator

POSITION OVERVIEW:

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

SUMMARY OF

ESSENTIAL DUTIES AND RESPONSIBILITIES:

PROFITABILITY Follows all cash control and security procedures (e.g. safe counting, cash drawers)
Maintains inventory by performing Daily and Weekly inventory inspections

Receives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational results

Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

Motivates Team Members during shift on each of the workstations

Reviews restaurant results to identify successes and areas for improvement

Ensures that restaurant upholds operational and brand standards

Performs duties of the Team Member when necessary

QUALIFICATIONS AND SKILLS:

Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experience

Demonstrated understanding of guest service principles

Available to work evenings, weekends and holidays

Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
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