General Manager Polo Pony - Equestrian Center Ocala, FL

General Manager Polo Pony - World Equestrian Center Ocala, FL

Job Category
:
Food & Beverage – Service

Requisition Number
: GENER
002116

• Posted :
  August 13, 2026
• Full-Time
• On-site

Showing 1 location

Ocala, FL 34482, USA

Job Summary

The General Manager of Polo Pony Restaurant is responsible for the overall leadership, operation, and success of the restaurant. This role oversees all front-of-house and restaurant operations, ensuring exceptional guest experiences, operational excellence, financial performance, and team development. The General Manager leads and motivates staff, manages labor and operating costs, maintains service standards, and fosters a culture of hospitality that reflects the World Equestrian Center's commitment to excellence.

The General Manager reports directly to the Director of Food & Beverage and works closely with culinary leadership and other departments to ensure seamless operations and an elevated dining experience.

Essential Functions

• Provideoverallleadershipanddirectionforall Polo Pony Restaurant operations ,ensuringalignmentwithorganizationalgoalsandservicestandards.
• Createandmaintainaguest-focusedculturethatdeliversexceptionalhospitalityandexceedsguestexpectations.
• Monitorandmanagelaborcosts,operating expenses,andothercontrollableexpenditurestoachievefinancialobjectivesandbudgetarygoals.
• Driverevenuegrowththrougheffectivestaffing,service execution,upsellingstrategies,promotions,andoperationalefficiencies.
• Partnerwithculinaryleadershiptomaintainmenuquality,presentation,consistency,andguestsatisfaction.
• Overseeinventorymanagement,purchasing,productutilization,andcostcontrolstominimizewasteandmaximizeprofitability.
• Ensureallrestaurantfacilities,equipment,dining areas,andservicestationsareclean,organized,andmaintainedtothehigheststandards.
• Analyzeguestfeedback,operational data,andfinancialreportstoidentifyopportunitiesforimprovementandimplementactionplans.
• Fosteropencommunicationandprovideongoingcoaching,recognition,andperformancefeedbacktoteammembersandsupervisors.
• Ensurecompliancewithalllocal,state,andfederalregulations,including health,sanitation,alcohol service,labor,andsafetyrequirements.
• Maintainadherenceto World Equestrian Centerand Columbus Hospitality Management policies ,procedures,andservicestandards.
• Collaboratewithother Food&Beverageoutletsandresortdepartmentstosupportspecialevents,group functions,andoperationalneeds.
• Respondprofessionallyandeffectivelytoguestconcerns,resolvingissuespromptlytoensureguestsatisfaction.
• Maintainasafeworkenvironmentthroughadherencetoallsafetypoliciesandpractices.

Physical Requirements

The physical requirements necessary for an associate to successfully perform the essential functions of the position are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to bend, reach, push, pull, and perform repetitive motions.
• Ability to work evenings, weekends, holidays, and flexible schedules as business levels require.
• Ability to move throughout all restaurant, kitchen, and event areas.

Qualifications, Education, Experience, Skills, and Abilities

• Minimum of 3-5 years of experience in restaurant management, with at least 2 years in a General Manager or senior leadership role within a high-volume, upscale, or full-service restaurant environment.
• Demonstrated success in leading teams, driving guest satisfaction, and achieving financial goals.
• Strong knowledge of food and beverage operations, restaurant financial management, labor controls, and inventory management.
• Ability to speak, read, write, and understand English proficiently.
• Strong leadership, coaching,…